Blink Charging Mobile App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.''s key feedback
A weekly roundup of Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.''s key feedback
A weekly roundup of Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.''s key feedback
Complex Setup Process
Many users find the app setup process overly complicated, requiring multiple steps such as entering personal and payment information manually. Approximately 30% of users express frustration with the initial setup, which deters them from using the app. Example: 'Setting up the app was a hassle, requiring too much manual input and verification.'
Complex Setup Process
Many users find the app setup process overly complicated, requiring multiple steps such as entering personal and payment information manually. Approximately 30% of users express frustration with the initial setup, which deters them from using the app. Example: 'Setting up the app was a hassle, requiring too much manual input and verification.'
Complex Setup Process
Many users find the app setup process overly complicated, requiring multiple steps such as entering personal and payment information manually. Approximately 30% of users express frustration with the initial setup, which deters them from using the app. Example: 'Setting up the app was a hassle, requiring too much manual input and verification.'
Unreliable Charging
Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.'
Unreliable Charging
Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.'
Unreliable Charging
Users frequently report issues with the app failing to initiate or maintain charging sessions, leading to incomplete charges and unexpected fees. This affects about 25% of users, who find the charging process inconsistent and unreliable. Example: 'The app often fails to start charging, and when it does, it stops unexpectedly, charging me for the full session.'
High Charging Costs
A significant number of users are surprised by the high costs associated with charging, including unexpected fees and higher-than-expected rates. Around 20% of users mention dissatisfaction with the pricing structure. Example: 'I was shocked by the high fees, paying much more than I expected for a single charge.'
High Charging Costs
A significant number of users are surprised by the high costs associated with charging, including unexpected fees and higher-than-expected rates. Around 20% of users mention dissatisfaction with the pricing structure. Example: 'I was shocked by the high fees, paying much more than I expected for a single charge.'
High Charging Costs
A significant number of users are surprised by the high costs associated with charging, including unexpected fees and higher-than-expected rates. Around 20% of users mention dissatisfaction with the pricing structure. Example: 'I was shocked by the high fees, paying much more than I expected for a single charge.'
Poor App Performance
The app is criticized for being slow, glitchy, and unresponsive, with users experiencing frequent lags and crashes. Approximately 15% of users report these performance issues, which hinder their ability to use the app effectively. Example: 'The app is slow and often crashes, making it difficult to start a charging session.'
Poor App Performance
The app is criticized for being slow, glitchy, and unresponsive, with users experiencing frequent lags and crashes. Approximately 15% of users report these performance issues, which hinder their ability to use the app effectively. Example: 'The app is slow and often crashes, making it difficult to start a charging session.'
Poor App Performance
The app is criticized for being slow, glitchy, and unresponsive, with users experiencing frequent lags and crashes. Approximately 15% of users report these performance issues, which hinder their ability to use the app effectively. Example: 'The app is slow and often crashes, making it difficult to start a charging session.'
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
EVgo receives positive feedback for its convenience and ease of use, with users appreciating the auto-charge feature and the availability of charging stations. However, some users report issues with faulty cables and high pricing compared to competitors.
Users' choice
EVgo receives positive feedback for its convenience and ease of use, with users appreciating the auto-charge feature and the availability of charging stations. However, some users report issues with faulty cables and high pricing compared to competitors.
Users' choice
EVgo receives positive feedback for its convenience and ease of use, with users appreciating the auto-charge feature and the availability of charging stations. However, some users report issues with faulty cables and high pricing compared to competitors.
Runner up
Electrify America is criticized for its unreliable app and charging stations, with users experiencing frequent errors and poor customer service. Many users express frustration over high costs and the app's inability to handle basic functions smoothly.
Runner up
Electrify America is criticized for its unreliable app and charging stations, with users experiencing frequent errors and poor customer service. Many users express frustration over high costs and the app's inability to handle basic functions smoothly.
Runner up
Electrify America is criticized for its unreliable app and charging stations, with users experiencing frequent errors and poor customer service. Many users express frustration over high costs and the app's inability to handle basic functions smoothly.
Straggler
The Blink Charging Mobile App faces significant criticism for its unreliability and cumbersome setup process. Users report frequent technical issues, slow charging times, and poor customer support, making it a less favored option compared to competitors.
Straggler
The Blink Charging Mobile App faces significant criticism for its unreliability and cumbersome setup process. Users report frequent technical issues, slow charging times, and poor customer support, making it a less favored option compared to competitors.
Straggler
The Blink Charging Mobile App faces significant criticism for its unreliability and cumbersome setup process. Users report frequent technical issues, slow charging times, and poor customer support, making it a less favored option compared to competitors.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Manual Data Entry
Users are frustrated with the need to manually enter card and billing information, as the app lacks auto-fill features and does not support Apple Pay, leading to a cumbersome setup process.
Charging Session Failures
Frequent failures in initiating or maintaining charging sessions are reported, with users experiencing incomplete charges or sessions that stop unexpectedly, leading to dissatisfaction and distrust.
Complex Setup Process
The app's setup process is overly complex, requiring multiple steps even for guest users, which deters users from using the service and complicates the charging experience.
Inaccurate Charging Costs
Users are surprised by unexpectedly high charging costs and fees, which are not clearly communicated during the charging process, leading to negative perceptions of value.
App Reliability Issues
The app is reported to be unreliable, with frequent glitches, slow performance, and connectivity issues that hinder the charging process and frustrate users.
Poor Customer Support
Users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, which exacerbate frustrations with the app and charging service.
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