BitGym
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of BitGym's key feedback
A weekly roundup of BitGym's key feedback
A weekly roundup of BitGym's key feedback
Limited Coached Tours
Some users express a desire for more coached cycling tours, as they have completed all available ones. Approximately 10% of users mention this limitation, indicating a need for more variety in coached content to maintain engagement.
I wish there were more coached cycling tours since I've completed them all.
Limited Coached Tours
Some users express a desire for more coached cycling tours, as they have completed all available ones. Approximately 10% of users mention this limitation, indicating a need for more variety in coached content to maintain engagement.
I wish there were more coached cycling tours since I've completed them all.
Limited Coached Tours
Some users express a desire for more coached cycling tours, as they have completed all available ones. Approximately 10% of users mention this limitation, indicating a need for more variety in coached content to maintain engagement.
I wish there were more coached cycling tours since I've completed them all.
Orientation and Motion Detection Issues
A few users report issues with the app opening upside down and not detecting motion without the camera, affecting around 5% of users. This can hinder the usability of the app, especially for those relying on motion detection for their workouts.
The app opens upside down and won't detect motion without the camera.
Orientation and Motion Detection Issues
A few users report issues with the app opening upside down and not detecting motion without the camera, affecting around 5% of users. This can hinder the usability of the app, especially for those relying on motion detection for their workouts.
The app opens upside down and won't detect motion without the camera.
Orientation and Motion Detection Issues
A few users report issues with the app opening upside down and not detecting motion without the camera, affecting around 5% of users. This can hinder the usability of the app, especially for those relying on motion detection for their workouts.
The app opens upside down and won't detect motion without the camera.
Lack of Apple Watch Integration
Several users express disappointment over the lack of Apple Watch integration, which affects about 8% of users. This feature is important for those who want to track their workouts seamlessly across devices.
Still no Apple Watch app, which makes syncing workouts a challenge.
Lack of Apple Watch Integration
Several users express disappointment over the lack of Apple Watch integration, which affects about 8% of users. This feature is important for those who want to track their workouts seamlessly across devices.
Still no Apple Watch app, which makes syncing workouts a challenge.
Lack of Apple Watch Integration
Several users express disappointment over the lack of Apple Watch integration, which affects about 8% of users. This feature is important for those who want to track their workouts seamlessly across devices.
Still no Apple Watch app, which makes syncing workouts a challenge.
Search and Filter Limitations
Users have noted the absence of features to search and filter tours by location or duration, impacting approximately 7% of users. This limitation makes it difficult for users to find specific workouts that match their preferences.
I would like the ability to search tours by location and duration.
Search and Filter Limitations
Users have noted the absence of features to search and filter tours by location or duration, impacting approximately 7% of users. This limitation makes it difficult for users to find specific workouts that match their preferences.
I would like the ability to search tours by location and duration.
Search and Filter Limitations
Users have noted the absence of features to search and filter tours by location or duration, impacting approximately 7% of users. This limitation makes it difficult for users to find specific workouts that match their preferences.
I would like the ability to search tours by location and duration.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
BitGym receives high praise for its immersive workout experiences, stunning video quality, and motivating virtual tours. Users appreciate the variety of global locations and the app's ability to make workouts enjoyable and engaging. However, some users express a desire for additional features like better search filters and improved connectivity with devices like Apple Health.
Users' choice
BitGym receives high praise for its immersive workout experiences, stunning video quality, and motivating virtual tours. Users appreciate the variety of global locations and the app's ability to make workouts enjoyable and engaging. However, some users express a desire for additional features like better search filters and improved connectivity with devices like Apple Health.
Users' choice
BitGym receives high praise for its immersive workout experiences, stunning video quality, and motivating virtual tours. Users appreciate the variety of global locations and the app's ability to make workouts enjoyable and engaging. However, some users express a desire for additional features like better search filters and improved connectivity with devices like Apple Health.
Runner up
Zwift is well-regarded for its engaging and gamified cycling experience, with users enjoying the social aspect and variety of virtual worlds. However, there are complaints about frequent updates, connectivity issues, and the rising cost of the service, which some users find unjustified given the persistent technical problems.
Runner up
Zwift is well-regarded for its engaging and gamified cycling experience, with users enjoying the social aspect and variety of virtual worlds. However, there are complaints about frequent updates, connectivity issues, and the rising cost of the service, which some users find unjustified given the persistent technical problems.
Runner up
Zwift is well-regarded for its engaging and gamified cycling experience, with users enjoying the social aspect and variety of virtual worlds. However, there are complaints about frequent updates, connectivity issues, and the rising cost of the service, which some users find unjustified given the persistent technical problems.
Straggler
Peloton is praised for its high-quality instructors and diverse class offerings, which motivate users to maintain their fitness routines. Despite this, users are frustrated with frequent price increases, app glitches, and connectivity issues, which detract from the overall experience.
Straggler
Peloton is praised for its high-quality instructors and diverse class offerings, which motivate users to maintain their fitness routines. Despite this, users are frustrated with frequent price increases, app glitches, and connectivity issues, which detract from the overall experience.
Straggler
Peloton is praised for its high-quality instructors and diverse class offerings, which motivate users to maintain their fitness routines. Despite this, users are frustrated with frequent price increases, app glitches, and connectivity issues, which detract from the overall experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Limited Coached Tours
Users desire more variety in coached cycling tours as they have completed all available options, indicating a need for expanded content in this area.
Upside Down Display
The app sometimes opens upside down and fails to reorient, making it unusable for some users until a fix is implemented.
Nature Sound Preference
Some users prefer nature sounds over coaching commentary during workouts, suggesting an option to disable coaching audio would enhance user experience.
Apple Watch Integration
The absence of an Apple Watch app is a notable gap, as users find it challenging to sync their workout data across devices without it.
Trial and Pricing Confusion
There is confusion regarding the free trial duration and pricing, with some users experiencing discrepancies between advertised and actual offers.
Video Sync Issues
Some videos experience synchronization issues between video and speed per minute (SPM), leading to a less immersive experience.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal