BILT
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.'s key feedback
A weekly roundup of Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.'s key feedback
A weekly roundup of Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.'s key feedback
Missing Instructions
A significant number of users report that the app lacks instructions for certain products, leading to frustration and rendering the app useless for them. Approximately 20% of users seem to be affected by this issue, as they cannot find the necessary instructions even after scanning QR codes or searching by model number.
I scanned the QR code for my grill, but the app had no instructions available.
Missing Instructions
A significant number of users report that the app lacks instructions for certain products, leading to frustration and rendering the app useless for them. Approximately 20% of users seem to be affected by this issue, as they cannot find the necessary instructions even after scanning QR codes or searching by model number.
I scanned the QR code for my grill, but the app had no instructions available.
Missing Instructions
A significant number of users report that the app lacks instructions for certain products, leading to frustration and rendering the app useless for them. Approximately 20% of users seem to be affected by this issue, as they cannot find the necessary instructions even after scanning QR codes or searching by model number.
I scanned the QR code for my grill, but the app had no instructions available.
App Dependency
Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.
I had to download the app just to get basic instructions for my fan, which was frustrating.
App Dependency
Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.
I had to download the app just to get basic instructions for my fan, which was frustrating.
App Dependency
Users express dissatisfaction with being forced to download an app for instructions, especially when they prefer traditional paper instructions. This issue affects around 15% of users who find the app requirement inconvenient and unnecessary.
I had to download the app just to get basic instructions for my fan, which was frustrating.
Interface Frustrations
Some users find the app's interface difficult to navigate, with issues in zooming and rotating 3D images, which can lead to a frustrating user experience. This problem affects about 10% of users who struggle with the app's responsiveness.
Zooming in to verify a piece's position took several minutes due to the app's finicky interface.
Interface Frustrations
Some users find the app's interface difficult to navigate, with issues in zooming and rotating 3D images, which can lead to a frustrating user experience. This problem affects about 10% of users who struggle with the app's responsiveness.
Zooming in to verify a piece's position took several minutes due to the app's finicky interface.
Interface Frustrations
Some users find the app's interface difficult to navigate, with issues in zooming and rotating 3D images, which can lead to a frustrating user experience. This problem affects about 10% of users who struggle with the app's responsiveness.
Zooming in to verify a piece's position took several minutes due to the app's finicky interface.
Inconsistent Product Listings
Users report inconsistencies in product listings, where the app suggests unrelated products or fails to list the correct model, causing confusion and wasted time. Approximately 10% of users encounter this issue when searching for their specific product.
I searched for my sliding door hardware set, but the app showed 772 unrelated results.
Inconsistent Product Listings
Users report inconsistencies in product listings, where the app suggests unrelated products or fails to list the correct model, causing confusion and wasted time. Approximately 10% of users encounter this issue when searching for their specific product.
I searched for my sliding door hardware set, but the app showed 772 unrelated results.
Inconsistent Product Listings
Users report inconsistencies in product listings, where the app suggests unrelated products or fails to list the correct model, causing confusion and wasted time. Approximately 10% of users encounter this issue when searching for their specific product.
I searched for my sliding door hardware set, but the app showed 772 unrelated results.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
BILT receives mixed feedback. Users appreciate the 3D interactive instructions and find them helpful for assembly, but many express frustration over the app's requirement for instructions that could have been provided on paper. Some users report issues with missing instructions for certain products, while others praise the app's ease of use and helpfulness.
Users' choice
BILT receives mixed feedback. Users appreciate the 3D interactive instructions and find them helpful for assembly, but many express frustration over the app's requirement for instructions that could have been provided on paper. Some users report issues with missing instructions for certain products, while others praise the app's ease of use and helpfulness.
Users' choice
BILT receives mixed feedback. Users appreciate the 3D interactive instructions and find them helpful for assembly, but many express frustration over the app's requirement for instructions that could have been provided on paper. Some users report issues with missing instructions for certain products, while others praise the app's ease of use and helpfulness.
Runner up
Magicplan is generally well-received for its intuitive and fun room scanning capabilities, with users appreciating its ability to quickly create floor plans. However, some users experience issues with the app's functionality, such as losing work or finding the scanning feature inaccurate, leading to frustration.
Runner up
Magicplan is generally well-received for its intuitive and fun room scanning capabilities, with users appreciating its ability to quickly create floor plans. However, some users experience issues with the app's functionality, such as losing work or finding the scanning feature inaccurate, leading to frustration.
Runner up
Magicplan is generally well-received for its intuitive and fun room scanning capabilities, with users appreciating its ability to quickly create floor plans. However, some users experience issues with the app's functionality, such as losing work or finding the scanning feature inaccurate, leading to frustration.
Straggler
IKEA Place has a mix of positive and negative feedback. Users enjoy the app's ease of use and the ability to organize items, but many report issues with delivery services and app functionality, such as login problems and missing features. The app's accessibility and customer service are also points of concern for some users.
Straggler
IKEA Place has a mix of positive and negative feedback. Users enjoy the app's ease of use and the ability to organize items, but many report issues with delivery services and app functionality, such as login problems and missing features. The app's accessibility and customer service are also points of concern for some users.
Straggler
IKEA Place has a mix of positive and negative feedback. Users enjoy the app's ease of use and the ability to organize items, but many report issues with delivery services and app functionality, such as login problems and missing features. The app's accessibility and customer service are also points of concern for some users.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Missing Instructions
Users frequently encounter missing or unavailable instructions for products they purchased, despite being directed to the app for guidance. This results in frustration and renders the app ineffective for its intended purpose.
Inconsistent Content
The app's instructions often do not match the physical product or paper instructions, leading to confusion and wasted time. This inconsistency undermines the app's reliability as a trusted source for assembly guidance.
Interface Frustrations
The app's interface is overly sensitive, making it difficult for users to navigate and view instructions effectively. This hinders the user experience and can lead to increased assembly time and frustration.
Forced App Usage
Users are frustrated by being required to download an app for instructions, especially when they prefer traditional paper guides. This mandatory app usage is seen as an unnecessary barrier to accessing product information.
Connectivity Issues
The app's reliance on internet connectivity poses a problem for users in areas with poor reception, limiting access to instructions when needed. This dependency on connectivity can disrupt the assembly process.
Voice Narration Issues
The app's computer-generated voice lacks natural phrasing and clarity, making it difficult for users to follow along. This detracts from the overall user experience and can lead to misunderstandings during assembly.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal