BIGO LIVE-Live Stream, Go Live
BIGO LIVE-Live Stream, Go Live
BIGO LIVE-Live Stream, Go Live
BIGO LIVE-Live Stream, Go Live
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.'s key feedback
A weekly roundup of Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.'s key feedback
A weekly roundup of Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.'s key feedback
Inappropriate Content
A significant number of users, approximately 15%, report encountering inappropriate content, such as explicit images, during live streams, which can be distressing and unexpected.
I clicked on a link during a live stream and was shown an explicit image.
Inappropriate Content
A significant number of users, approximately 15%, report encountering inappropriate content, such as explicit images, during live streams, which can be distressing and unexpected.
I clicked on a link during a live stream and was shown an explicit image.
Inappropriate Content
A significant number of users, approximately 15%, report encountering inappropriate content, such as explicit images, during live streams, which can be distressing and unexpected.
I clicked on a link during a live stream and was shown an explicit image.
Fraudulent Charges
Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.
I was charged for diamonds I didn't order and received no response from support.
Fraudulent Charges
Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.
I was charged for diamonds I didn't order and received no response from support.
Fraudulent Charges
Around 10% of users have experienced unauthorized charges for in-app purchases, such as diamonds, and report a lack of response from customer service when seeking resolution.
I was charged for diamonds I didn't order and received no response from support.
Underage and Safety Concerns
Approximately 12% of users express concerns about underage users and safety, noting that the app allows children and facilitates harassment, which is troubling for many.
I was banned for being underage, but there are still many kids and safety issues on the app.
Underage and Safety Concerns
Approximately 12% of users express concerns about underage users and safety, noting that the app allows children and facilitates harassment, which is troubling for many.
I was banned for being underage, but there are still many kids and safety issues on the app.
Underage and Safety Concerns
Approximately 12% of users express concerns about underage users and safety, noting that the app allows children and facilitates harassment, which is troubling for many.
I was banned for being underage, but there are still many kids and safety issues on the app.
Bot Interactions
About 8% of users suspect that interactions on the app are often with bots rather than real people, leading to a sense of deception and dissatisfaction.
When I tried to chat, no one responded, making it obvious they were bots.
Bot Interactions
About 8% of users suspect that interactions on the app are often with bots rather than real people, leading to a sense of deception and dissatisfaction.
When I tried to chat, no one responded, making it obvious they were bots.
Bot Interactions
About 8% of users suspect that interactions on the app are often with bots rather than real people, leading to a sense of deception and dissatisfaction.
When I tried to chat, no one responded, making it obvious they were bots.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
BIGO LIVE receives mixed feedback. Many users praise the app for its community-building and entertainment value, with some finding it a great platform for making friends and even earning money. However, there are significant concerns about inappropriate content, harassment, and issues with account suspensions.
Users' choice
BIGO LIVE receives mixed feedback. Many users praise the app for its community-building and entertainment value, with some finding it a great platform for making friends and even earning money. However, there are significant concerns about inappropriate content, harassment, and issues with account suspensions.
Users' choice
BIGO LIVE receives mixed feedback. Many users praise the app for its community-building and entertainment value, with some finding it a great platform for making friends and even earning money. However, there are significant concerns about inappropriate content, harassment, and issues with account suspensions.
Runner up
Twitch is highly regarded for its streaming capabilities and community engagement, with many users appreciating the platform for connecting with like-minded individuals. However, it faces criticism for excessive ads, technical issues, and inconsistent enforcement of community guidelines.
Runner up
Twitch is highly regarded for its streaming capabilities and community engagement, with many users appreciating the platform for connecting with like-minded individuals. However, it faces criticism for excessive ads, technical issues, and inconsistent enforcement of community guidelines.
Runner up
Twitch is highly regarded for its streaming capabilities and community engagement, with many users appreciating the platform for connecting with like-minded individuals. However, it faces criticism for excessive ads, technical issues, and inconsistent enforcement of community guidelines.
Straggler
YouNow users express frustration with frequent account suspensions and technical glitches, which detract from the user experience. While some appreciate the platform for social interaction, many are concerned about inappropriate content and the lack of effective moderation.
Straggler
YouNow users express frustration with frequent account suspensions and technical glitches, which detract from the user experience. While some appreciate the platform for social interaction, many are concerned about inappropriate content and the lack of effective moderation.
Straggler
YouNow users express frustration with frequent account suspensions and technical glitches, which detract from the user experience. While some appreciate the platform for social interaction, many are concerned about inappropriate content and the lack of effective moderation.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Inappropriate Content
Users encounter explicit and inappropriate content during live streams, which can be disturbing and unexpected. This issue highlights a need for stricter content moderation to ensure a safe environment for all users.
Unauthorized Charges
There are instances of users being charged for in-app purchases they did not make, with no response from customer support. This indicates a potential flaw in the billing system and a lack of effective customer service.
Age Restrictions
The app is criticized for allowing underage users and not enforcing age restrictions effectively, leading to inappropriate interactions. This raises concerns about user safety and compliance with age-related regulations.
Bot Interactions
Users suspect that interactions on the platform are often with bots rather than real people, diminishing the authenticity of the experience. This perception can undermine user trust and engagement.
Harassment Tolerance
The platform is perceived to tolerate harassment, especially from users who spend money, which compromises the community's safety and integrity. This suggests a need for more robust harassment policies and enforcement.
Feature Restrictions
Non-host users feel restricted by the removal of certain features, such as posting, which they previously had access to. This change can lead to feelings of exclusion and dissatisfaction among the user base.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal