Betr Fantasy & Sportsbook
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.''s key feedback
A weekly roundup of Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.''s key feedback
A weekly roundup of Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.''s key feedback
Customer Support Delays
Many users experience significant delays in customer support response times, with some waiting over 24 hours for assistance. This issue affects approximately 30% of users, leading to frustration and dissatisfaction with the app's service. Example: 'I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.'
I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.
Customer Support Delays
Many users experience significant delays in customer support response times, with some waiting over 24 hours for assistance. This issue affects approximately 30% of users, leading to frustration and dissatisfaction with the app's service. Example: 'I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.'
I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.
Customer Support Delays
Many users experience significant delays in customer support response times, with some waiting over 24 hours for assistance. This issue affects approximately 30% of users, leading to frustration and dissatisfaction with the app's service. Example: 'I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.'
I sent a message to get my funds withdrawn and have been waiting for over 24 hours without a response.
Account Suspension Issues
Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.'
I tried to log in today to deposit and play but was met with a suspension notice without explanation.
Account Suspension Issues
Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.'
I tried to log in today to deposit and play but was met with a suspension notice without explanation.
Account Suspension Issues
Users report unexpected account suspensions and difficulties in resolving these issues, often without clear explanations from support. This problem impacts around 20% of users, causing confusion and dissatisfaction. Example: 'I tried to log in today to deposit and play but was met with a suspension notice without explanation.'
I tried to log in today to deposit and play but was met with a suspension notice without explanation.
Withdrawal Difficulties
A significant number of users face challenges when attempting to withdraw their winnings, with some reporting long delays or partial payouts. This issue affects about 25% of users, leading to concerns about the app's reliability. Example: 'I deposited $10, won, and now they tell me I can only withdraw half of my money.'
I deposited $10, won, and now they tell me I can only withdraw half of my money.
Withdrawal Difficulties
A significant number of users face challenges when attempting to withdraw their winnings, with some reporting long delays or partial payouts. This issue affects about 25% of users, leading to concerns about the app's reliability. Example: 'I deposited $10, won, and now they tell me I can only withdraw half of my money.'
I deposited $10, won, and now they tell me I can only withdraw half of my money.
Withdrawal Difficulties
A significant number of users face challenges when attempting to withdraw their winnings, with some reporting long delays or partial payouts. This issue affects about 25% of users, leading to concerns about the app's reliability. Example: 'I deposited $10, won, and now they tell me I can only withdraw half of my money.'
I deposited $10, won, and now they tell me I can only withdraw half of my money.
App Glitches and Errors
Users frequently encounter glitches and errors within the app, such as issues with bet placements and account information, which can result in financial losses. Approximately 15% of users are affected by these technical problems. Example: 'The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.'
The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.
App Glitches and Errors
Users frequently encounter glitches and errors within the app, such as issues with bet placements and account information, which can result in financial losses. Approximately 15% of users are affected by these technical problems. Example: 'The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.'
The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.
App Glitches and Errors
Users frequently encounter glitches and errors within the app, such as issues with bet placements and account information, which can result in financial losses. Approximately 15% of users are affected by these technical problems. Example: 'The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.'
The app has glitched twice, resulting in me losing money, and support won't acknowledge the issue.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and competitive odds. However, some users report issues with promotions and account restrictions, especially after winning consistently.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and competitive odds. However, some users report issues with promotions and account restrictions, especially after winning consistently.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and competitive odds. However, some users report issues with promotions and account restrictions, especially after winning consistently.
Runner up
FanDuel receives mixed feedback, with users appreciating its betting options but criticizing technical issues and poor customer support. Many users express frustration over app crashes and difficulties in cashing out.
Runner up
FanDuel receives mixed feedback, with users appreciating its betting options but criticizing technical issues and poor customer support. Many users express frustration over app crashes and difficulties in cashing out.
Runner up
FanDuel receives mixed feedback, with users appreciating its betting options but criticizing technical issues and poor customer support. Many users express frustration over app crashes and difficulties in cashing out.
Straggler
Betr Fantasy & Sportsbook has a mix of positive and negative feedback. Users enjoy the app's betting options and promotions, but many report issues with customer support, account suspensions, and withdrawal delays.
Straggler
Betr Fantasy & Sportsbook has a mix of positive and negative feedback. Users enjoy the app's betting options and promotions, but many report issues with customer support, account suspensions, and withdrawal delays.
Straggler
Betr Fantasy & Sportsbook has a mix of positive and negative feedback. Users enjoy the app's betting options and promotions, but many report issues with customer support, account suspensions, and withdrawal delays.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Support Delays
Users experience significant delays in customer support response times, often waiting over 24 hours for assistance, which impacts their ability to resolve issues promptly. This delay in support response is causing frustration and dissatisfaction among users.
Account Suspensions
Several users report unexpected account suspensions without clear explanations, leading to confusion and inability to access their accounts. This lack of transparency in account management is eroding trust in the platform.
Withdrawal Issues
Users face challenges withdrawing their winnings, with some reporting long delays and unclear processes, which undermines confidence in the app's financial operations. This issue is perceived as a barrier to accessing earned funds.
Misleading Promotions
There are complaints about misleading promotional offers, such as not receiving the advertised bonus amounts, which creates a perception of dishonesty. This discrepancy between advertised and actual promotions is damaging user trust.
UI Confusion
The app's user interface is described as confusing and difficult to navigate, which hinders user experience and engagement. A more intuitive design is needed to improve usability and user satisfaction.
Game Fairness Concerns
Users express concerns about the fairness of arcade games, suspecting them to be rigged, especially on high wager bets, which affects their willingness to participate. Ensuring game fairness is crucial to maintaining user engagement.
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How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
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126 million
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
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System normal
System normal
System normal