BetMGM - Online Sports Betting
BetMGM - Online Sports Betting
BetMGM - Online Sports Betting
BetMGM - Online Sports Betting
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.'s key feedback
A weekly roundup of Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.'s key feedback
A weekly roundup of Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.'s key feedback
Interface Issues
Many users report significant frustration with the app's interface, citing slow response times and the need to repeatedly tap options to get a response. Approximately 30% of users seem to be affected by these interface problems.
The app's interface is frustratingly slow, often requiring multiple taps to register a response.
Interface Issues
Many users report significant frustration with the app's interface, citing slow response times and the need to repeatedly tap options to get a response. Approximately 30% of users seem to be affected by these interface problems.
The app's interface is frustratingly slow, often requiring multiple taps to register a response.
Interface Issues
Many users report significant frustration with the app's interface, citing slow response times and the need to repeatedly tap options to get a response. Approximately 30% of users seem to be affected by these interface problems.
The app's interface is frustratingly slow, often requiring multiple taps to register a response.
Technical Glitches
Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.
The app frequently crashes and struggles with location verification, making it hard to place bets.
Technical Glitches
Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.
The app frequently crashes and struggles with location verification, making it hard to place bets.
Technical Glitches
Frequent technical issues, such as app crashes and location verification problems, are a major pain point for users, affecting around 25% of the user base. These glitches often prevent users from placing bets or accessing their accounts.
The app frequently crashes and struggles with location verification, making it hard to place bets.
Promotional Discontent
Users express dissatisfaction with the promotional offers, feeling that they are not as rewarding or competitive compared to other sportsbooks. This issue impacts about 15% of users who are looking for better value in promotions.
The promotional offers are not as rewarding as those from competitors, making them feel less valuable.
Promotional Discontent
Users express dissatisfaction with the promotional offers, feeling that they are not as rewarding or competitive compared to other sportsbooks. This issue impacts about 15% of users who are looking for better value in promotions.
The promotional offers are not as rewarding as those from competitors, making them feel less valuable.
Promotional Discontent
Users express dissatisfaction with the promotional offers, feeling that they are not as rewarding or competitive compared to other sportsbooks. This issue impacts about 15% of users who are looking for better value in promotions.
The promotional offers are not as rewarding as those from competitors, making them feel less valuable.
Withdrawal and Cash Out Concerns
Some users are unhappy with the withdrawal process and cash out features, finding them less favorable compared to other platforms. This concern affects roughly 10% of users who prioritize ease and efficiency in financial transactions.
The cash out feature is less favorable compared to other sportsbooks, making withdrawals cumbersome.
Withdrawal and Cash Out Concerns
Some users are unhappy with the withdrawal process and cash out features, finding them less favorable compared to other platforms. This concern affects roughly 10% of users who prioritize ease and efficiency in financial transactions.
The cash out feature is less favorable compared to other sportsbooks, making withdrawals cumbersome.
Withdrawal and Cash Out Concerns
Some users are unhappy with the withdrawal process and cash out features, finding them less favorable compared to other platforms. This concern affects roughly 10% of users who prioritize ease and efficiency in financial transactions.
The cash out feature is less favorable compared to other sportsbooks, making withdrawals cumbersome.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is highly praised for its user-friendly interface, quick transactions, and fair cashouts. Users appreciate the variety of betting options and the app's reliability, although some have experienced issues with promotions and account restrictions.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick transactions, and fair cashouts. Users appreciate the variety of betting options and the app's reliability, although some have experienced issues with promotions and account restrictions.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick transactions, and fair cashouts. Users appreciate the variety of betting options and the app's reliability, although some have experienced issues with promotions and account restrictions.
Runner up
FanDuel receives mixed feedback, with users appreciating its competitive odds and live betting experience. However, many users report technical issues, poor customer service, and dissatisfaction with promotions, leading to frustration and distrust.
Runner up
FanDuel receives mixed feedback, with users appreciating its competitive odds and live betting experience. However, many users report technical issues, poor customer service, and dissatisfaction with promotions, leading to frustration and distrust.
Runner up
FanDuel receives mixed feedback, with users appreciating its competitive odds and live betting experience. However, many users report technical issues, poor customer service, and dissatisfaction with promotions, leading to frustration and distrust.
Straggler
BetMGM has a mix of positive and negative feedback. Users commend its promotions and rewards, but many criticize the app's functionality, frequent glitches, and slow performance. The app's user interface and customer service are also points of contention.
Straggler
BetMGM has a mix of positive and negative feedback. Users commend its promotions and rewards, but many criticize the app's functionality, frequent glitches, and slow performance. The app's user interface and customer service are also points of contention.
Straggler
BetMGM has a mix of positive and negative feedback. Users commend its promotions and rewards, but many criticize the app's functionality, frequent glitches, and slow performance. The app's user interface and customer service are also points of contention.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Interface Lag
The app's interface is slow and unresponsive, requiring multiple taps to register actions, which frustrates users and diminishes the betting experience. This lag in response time is a significant deterrent compared to competitors with faster interfaces.
Geolocation Errors
Frequent geolocation verification issues prevent users from placing bets, even when they are in a valid location. This technical glitch disrupts the betting process and leads to user dissatisfaction.
App Freezing
The app frequently freezes and crashes, making it difficult for users to place bets or navigate the platform. This instability is a major inconvenience and affects the overall user experience.
Withdrawal Issues
Users experience difficulties with the withdrawal process, including delays and unresponsive features. This problem undermines trust and satisfaction with the app's financial transactions.
Promotional Disappointment
The promotional offers, such as deposit matches, are perceived as misleading and not beneficial, leading to user frustration. This perception of promotions as scams damages the app's credibility.
Betting Restrictions
Users are frustrated by the inability to place certain types of bets, such as combining same game parlays, which limits their betting strategies. This restriction is seen as a significant drawback compared to other platforms.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal