bet365 - Sportsbook & Casino
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.'s key feedback
A weekly roundup of Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.'s key feedback
A weekly roundup of Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.'s key feedback
Account Lock Issues
A significant number of users report their accounts being locked or closed without clear explanations, affecting approximately 15% of users. This issue prevents them from placing bets or accessing their funds, leading to frustration and distrust.
I created an account, but it was locked immediately without any reason, and customer service couldn't help.
Account Lock Issues
A significant number of users report their accounts being locked or closed without clear explanations, affecting approximately 15% of users. This issue prevents them from placing bets or accessing their funds, leading to frustration and distrust.
I created an account, but it was locked immediately without any reason, and customer service couldn't help.
Account Lock Issues
A significant number of users report their accounts being locked or closed without clear explanations, affecting approximately 15% of users. This issue prevents them from placing bets or accessing their funds, leading to frustration and distrust.
I created an account, but it was locked immediately without any reason, and customer service couldn't help.
Glitchy App Performance
Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.
The app glitches constantly, causing me to lose my betting slip progress without any save option.
Glitchy App Performance
Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.
The app glitches constantly, causing me to lose my betting slip progress without any save option.
Glitchy App Performance
Users frequently experience app glitches and malfunctions, such as betting slips disappearing and features not working, impacting around 10% of users. These technical issues disrupt the betting experience and cause inconvenience.
The app glitches constantly, causing me to lose my betting slip progress without any save option.
Poor Promotions and Bonuses
Many users are dissatisfied with the app's promotions and bonuses, describing them as inadequate or misleading, affecting about 8% of users. This perception diminishes the app's competitive edge and user satisfaction.
The app's promos are terrible, and the bonuses are almost non-existent with minimal payouts.
Poor Promotions and Bonuses
Many users are dissatisfied with the app's promotions and bonuses, describing them as inadequate or misleading, affecting about 8% of users. This perception diminishes the app's competitive edge and user satisfaction.
The app's promos are terrible, and the bonuses are almost non-existent with minimal payouts.
Poor Promotions and Bonuses
Many users are dissatisfied with the app's promotions and bonuses, describing them as inadequate or misleading, affecting about 8% of users. This perception diminishes the app's competitive edge and user satisfaction.
The app's promos are terrible, and the bonuses are almost non-existent with minimal payouts.
Location Verification Problems
Some users face issues with the app's location services, which inaccurately determine their location, preventing them from placing bets, affecting approximately 5% of users. This problem leads to frustration and missed betting opportunities.
The app's location services are inaccurate, preventing me from placing bets even though I'm in a legal betting state.
Location Verification Problems
Some users face issues with the app's location services, which inaccurately determine their location, preventing them from placing bets, affecting approximately 5% of users. This problem leads to frustration and missed betting opportunities.
The app's location services are inaccurate, preventing me from placing bets even though I'm in a legal betting state.
Location Verification Problems
Some users face issues with the app's location services, which inaccurately determine their location, preventing them from placing bets, affecting approximately 5% of users. This problem leads to frustration and missed betting opportunities.
The app's location services are inaccurate, preventing me from placing bets even though I'm in a legal betting state.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and fair odds. Users appreciate the app's smooth operation and the variety of promotions and rewards offered, although some have experienced issues with account restrictions after winning.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and fair odds. Users appreciate the app's smooth operation and the variety of promotions and rewards offered, although some have experienced issues with account restrictions after winning.
Users' choice
DraftKings is highly praised for its user-friendly interface, quick cashouts, and fair odds. Users appreciate the app's smooth operation and the variety of promotions and rewards offered, although some have experienced issues with account restrictions after winning.
Runner up
bet365 receives mixed feedback, with users appreciating its competitive odds and customer service, but facing issues with account verification and app glitches. Some users report problems with account access and promotions, while others praise the app's features and betting options.
Runner up
bet365 receives mixed feedback, with users appreciating its competitive odds and customer service, but facing issues with account verification and app glitches. Some users report problems with account access and promotions, while others praise the app's features and betting options.
Runner up
bet365 receives mixed feedback, with users appreciating its competitive odds and customer service, but facing issues with account verification and app glitches. Some users report problems with account access and promotions, while others praise the app's features and betting options.
Straggler
FanDuel is criticized for technical issues, especially during peak times, and perceived unfair practices in handling bets and promotions. While some users enjoy the app's features, many express frustration with customer service and account management.
Straggler
FanDuel is criticized for technical issues, especially during peak times, and perceived unfair practices in handling bets and promotions. While some users enjoy the app's features, many express frustration with customer service and account management.
Straggler
FanDuel is criticized for technical issues, especially during peak times, and perceived unfair practices in handling bets and promotions. While some users enjoy the app's features, many express frustration with customer service and account management.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Lock Issues
Users experience account locks without clear reasons, preventing them from placing bets or accessing their accounts. This issue creates frustration and distrust, as users are unable to resolve the problem through customer service.
Location Errors
The app's location services inaccurately detect users' locations, blocking them from placing bets even when they are in legal betting states. This technical flaw leads to user dissatisfaction and potential loss of business.
Glitchy Interface
Frequent app glitches disrupt the betting process, causing users to lose their bet slips and start over. This negatively impacts user experience and could drive users to competitor apps.
Promotions and Bonuses
Users find the app's promotions and bonuses lacking or misleading, with some unable to access promised bonuses. This diminishes the app's competitive edge and user satisfaction.
Cash Out Limitations
Users are frustrated by the inability to cash out their winnings or access cash-out options for parlays. This limitation affects user trust and could lead to decreased app usage.
Hidden Features
Key features like Daily Lineups are hidden within the app, making them difficult for users to find and use. This oversight reduces the app's usability and user engagement.
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Create experiences people remember for the right reasons
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How leading brands use Clarity
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Alexandra Motto
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20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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700 million
weekly active customers
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700 million
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Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal