NextGen AI Chat Assistant
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.'s key feedback
A weekly roundup of A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.'s key feedback
A weekly roundup of A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.'s key feedback
False Advertising
Many users report being misled by advertisements claiming the app is associated with well-known AI brands like Grok or Sora, leading to confusion and dissatisfaction. Approximately 20% of users express frustration over this deceptive marketing practice.
The app was advertised as Grok AI, but it turned out to be something else entirely.
False Advertising
Many users report being misled by advertisements claiming the app is associated with well-known AI brands like Grok or Sora, leading to confusion and dissatisfaction. Approximately 20% of users express frustration over this deceptive marketing practice.
The app was advertised as Grok AI, but it turned out to be something else entirely.
False Advertising
Many users report being misled by advertisements claiming the app is associated with well-known AI brands like Grok or Sora, leading to confusion and dissatisfaction. Approximately 20% of users express frustration over this deceptive marketing practice.
The app was advertised as Grok AI, but it turned out to be something else entirely.
Subscription Issues
A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.
I was charged for a subscription I didn't want and couldn't find a way to cancel it.
Subscription Issues
A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.
I was charged for a subscription I didn't want and couldn't find a way to cancel it.
Subscription Issues
A significant number of users face difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Around 25% of users mention problems with being charged without clear consent or the ability to easily unsubscribe.
I was charged for a subscription I didn't want and couldn't find a way to cancel it.
Functionality Problems
Users frequently encounter issues with the app's performance, such as slow response times, glitches, and features not working as promised. Approximately 15% of users report these technical difficulties, leading to a poor user experience.
The app is glitchy and doesn't perform as advertised, making it frustrating to use.
Functionality Problems
Users frequently encounter issues with the app's performance, such as slow response times, glitches, and features not working as promised. Approximately 15% of users report these technical difficulties, leading to a poor user experience.
The app is glitchy and doesn't perform as advertised, making it frustrating to use.
Functionality Problems
Users frequently encounter issues with the app's performance, such as slow response times, glitches, and features not working as promised. Approximately 15% of users report these technical difficulties, leading to a poor user experience.
The app is glitchy and doesn't perform as advertised, making it frustrating to use.
Customer Support Lacking
There is a notable lack of responsive customer support, with users unable to get assistance or refunds when needed. About 10% of users express dissatisfaction with the unavailability or ineffectiveness of customer service.
I reached out to support for help, but never received a response.
Customer Support Lacking
There is a notable lack of responsive customer support, with users unable to get assistance or refunds when needed. About 10% of users express dissatisfaction with the unavailability or ineffectiveness of customer service.
I reached out to support for help, but never received a response.
Customer Support Lacking
There is a notable lack of responsive customer support, with users unable to get assistance or refunds when needed. About 10% of users express dissatisfaction with the unavailability or ineffectiveness of customer service.
I reached out to support for help, but never received a response.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Gemini receives high praise for its versatility, speed, and accuracy, with users appreciating its ability to handle complex tasks and provide emotional support. However, some users report issues with image creation and subscription management.
Users' choice
Gemini receives high praise for its versatility, speed, and accuracy, with users appreciating its ability to handle complex tasks and provide emotional support. However, some users report issues with image creation and subscription management.
Users' choice
Gemini receives high praise for its versatility, speed, and accuracy, with users appreciating its ability to handle complex tasks and provide emotional support. However, some users report issues with image creation and subscription management.
Runner up
NextGen AI Chat Assistant is appreciated for its user-friendliness and resourcefulness, with many users finding it helpful for learning and daily tasks. However, some users experience technical issues and express concerns about subscription costs and limitations.
Runner up
NextGen AI Chat Assistant is appreciated for its user-friendliness and resourcefulness, with many users finding it helpful for learning and daily tasks. However, some users experience technical issues and express concerns about subscription costs and limitations.
Runner up
NextGen AI Chat Assistant is appreciated for its user-friendliness and resourcefulness, with many users finding it helpful for learning and daily tasks. However, some users experience technical issues and express concerns about subscription costs and limitations.
Straggler
Gemaiy AI is noted for its helpfulness and ability to provide detailed answers, but users report dissatisfaction with subscription practices and technical glitches, leading to mixed overall feedback.
Straggler
Gemaiy AI is noted for its helpfulness and ability to provide detailed answers, but users report dissatisfaction with subscription practices and technical glitches, leading to mixed overall feedback.
Straggler
Gemaiy AI is noted for its helpfulness and ability to provide detailed answers, but users report dissatisfaction with subscription practices and technical glitches, leading to mixed overall feedback.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
False Advertising
Users are misled by advertisements claiming the app is associated with well-known brands like Grok and Sora, leading to confusion and dissatisfaction when the app does not meet these expectations. This misrepresentation damages trust and results in users feeling scammed.
Subscription Issues
The app's subscription model is unclear, with users reporting unexpected charges and difficulty in canceling subscriptions. This lack of transparency and control over billing processes frustrates users and leads to negative experiences.
Customer Support Failures
Users experience a lack of response from customer support, leaving them unable to resolve issues such as billing disputes or app functionality problems. This absence of support exacerbates user frustration and dissatisfaction.
Functionality Problems
The app frequently fails to perform as advertised, with users reporting issues like slow response times, inability to generate content, and app crashes. These technical shortcomings undermine the app's reliability and user satisfaction.
Accessibility Concerns
The app lacks features to support users with disabilities, such as speech-to-text or text-to-speech functionalities, limiting its accessibility and usability for all users. This oversight excludes a significant user demographic.
Lifetime Subscription Issues
Users who purchased lifetime subscriptions are unable to transfer their access to new devices, leading to frustration and a sense of being misled about the value of their purchase. This limitation diminishes the perceived value of the lifetime offer.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal