B&Q: DIY, Gardening, Furniture
B&Q: DIY, Gardening, Furniture
B&Q: DIY, Gardening, Furniture
B&Q: DIY, Gardening, Furniture
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.'s key feedback
A weekly roundup of Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.'s key feedback
A weekly roundup of Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.'s key feedback
App Crashes
A significant number of users experience frequent app crashes, especially during payment processes, leading to frustration and abandoned purchases. Approximately 20% of users report this issue.
Every single time it crashes when trying to complete payment.
App Crashes
A significant number of users experience frequent app crashes, especially during payment processes, leading to frustration and abandoned purchases. Approximately 20% of users report this issue.
Every single time it crashes when trying to complete payment.
App Crashes
A significant number of users experience frequent app crashes, especially during payment processes, leading to frustration and abandoned purchases. Approximately 20% of users report this issue.
Every single time it crashes when trying to complete payment.
Login Issues
Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.
Tried resetting my password. But nope! Won’t let me in.
Login Issues
Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.
Tried resetting my password. But nope! Won’t let me in.
Login Issues
Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.
Tried resetting my password. But nope! Won’t let me in.
Update Problems
Users with older devices or slow internet connections find mandatory updates frustrating, as they are unable to use the app without updating, impacting about 10% of users.
Having to update apps before being able to use them is extremely annoying.
Update Problems
Users with older devices or slow internet connections find mandatory updates frustrating, as they are unable to use the app without updating, impacting about 10% of users.
Having to update apps before being able to use them is extremely annoying.
Update Problems
Users with older devices or slow internet connections find mandatory updates frustrating, as they are unable to use the app without updating, impacting about 10% of users.
Having to update apps before being able to use them is extremely annoying.
Basket and Wishlist Bugs
There are reports of bugs preventing users from adding items to their basket or wish lists, which affects approximately 12% of users.
Obvious bug, can’t add to basket or wish lists.
Basket and Wishlist Bugs
There are reports of bugs preventing users from adding items to their basket or wish lists, which affects approximately 12% of users.
Obvious bug, can’t add to basket or wish lists.
Basket and Wishlist Bugs
There are reports of bugs preventing users from adding items to their basket or wish lists, which affects approximately 12% of users.
Obvious bug, can’t add to basket or wish lists.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.
Users' choice
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.
Users' choice
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.
Runner up
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.
Runner up
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.
Runner up
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.
Straggler
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.
Straggler
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.
Straggler
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Device Compatibility
The app is incompatible with older iPhone models, effectively excluding users with outdated devices from accessing its features.
Login Issues
Users face persistent login problems, including password reset failures and inability to sign in, leading to app abandonment.
Update Frustrations
Mandatory app updates hinder usability, especially for users with slow internet, causing frustration and limiting access.
Payment Failures
The app frequently crashes during payment, resulting in lost sales and a poor checkout experience.
Basket Functionality
Users encounter bugs when adding items to the basket or wish lists, disrupting the shopping process.
Customer Service Responses
The app's customer service responses are generic and unhelpful, failing to address specific user complaints effectively.
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Create experiences people remember for the right reasons
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How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal