B&Q: DIY, Gardening, Furniture
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Login Issues
Many users face difficulties signing into the app, with some unable to reset passwords or access their accounts, affecting around 15% of users.
Tried resetting my password. But nope! Won’t let me in.
Update Problems
Users with older devices or slow internet connections find mandatory updates frustrating, as they are unable to use the app without updating, impacting about 10% of users.
Having to update apps before being able to use them is extremely annoying.
Basket and Wishlist Bugs
There are reports of bugs preventing users from adding items to their basket or wish lists, which affects approximately 12% of users.
Obvious bug, can’t add to basket or wish lists.
Users' choice
Wayfair receives high praise for its excellent product quality, efficient delivery, and user-friendly app. However, some users report issues with slow website performance and difficulties with customer service.
Runner up
Homebase is appreciated for its user-friendly app and effective scheduling features, especially for small businesses and volunteer programs. Some users note occasional bugs and crashes, but overall, it is seen as a valuable tool.
Straggler
B&Q's app is criticized for frequent crashes, payment issues, and poor customer service responses. While some users find it easy to navigate and appreciate the product range, many express frustration with technical difficulties and unreliable performance.
Device Compatibility
The app is incompatible with older iPhone models, effectively excluding users with outdated devices from accessing its features.
Login Issues
Users face persistent login problems, including password reset failures and inability to sign in, leading to app abandonment.
Update Frustrations
Mandatory app updates hinder usability, especially for users with slow internet, causing frustration and limiting access.
Payment Failures
The app frequently crashes during payment, resulting in lost sales and a poor checkout experience.
Basket Functionality
Users encounter bugs when adding items to the basket or wish lists, disrupting the shopping process.
Customer Service Responses
The app's customer service responses are generic and unhelpful, failing to address specific user complaints effectively.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
