Back Market
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.'s key feedback
A weekly roundup of Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.'s key feedback
A weekly roundup of Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.'s key feedback
Customer Service Issues
A significant number of users report difficulties in reaching customer service, with some expressing frustration over unresponsiveness or lack of contact options. Approximately 15% of users seem to be affected by this issue.
I tried contacting customer service multiple times but received no response, leaving me frustrated and without help.
Customer Service Issues
A significant number of users report difficulties in reaching customer service, with some expressing frustration over unresponsiveness or lack of contact options. Approximately 15% of users seem to be affected by this issue.
I tried contacting customer service multiple times but received no response, leaving me frustrated and without help.
Customer Service Issues
A significant number of users report difficulties in reaching customer service, with some expressing frustration over unresponsiveness or lack of contact options. Approximately 15% of users seem to be affected by this issue.
I tried contacting customer service multiple times but received no response, leaving me frustrated and without help.
Shipping Delays
Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.
I paid for express shipping, but my order arrived later than promised, which was very disappointing.
Shipping Delays
Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.
I paid for express shipping, but my order arrived later than promised, which was very disappointing.
Shipping Delays
Several users have experienced delays in shipping, with express shipping not meeting promised timelines, leading to dissatisfaction. This issue affects around 10% of users.
I paid for express shipping, but my order arrived later than promised, which was very disappointing.
Payment Processing Problems
Some users face issues with payment processing, where transactions fail or are canceled without clear reasons, causing inconvenience. This problem affects about 8% of users.
I tried multiple times to complete my purchase, but my payment kept getting rejected without explanation.
Payment Processing Problems
Some users face issues with payment processing, where transactions fail or are canceled without clear reasons, causing inconvenience. This problem affects about 8% of users.
I tried multiple times to complete my purchase, but my payment kept getting rejected without explanation.
Payment Processing Problems
Some users face issues with payment processing, where transactions fail or are canceled without clear reasons, causing inconvenience. This problem affects about 8% of users.
I tried multiple times to complete my purchase, but my payment kept getting rejected without explanation.
Product Quality Concerns
A portion of users report receiving products that do not match the described condition, such as devices with physical damage or incorrect specifications. Approximately 12% of users encounter this issue.
I received a laptop that was supposed to be in excellent condition, but it was visibly damaged and not as described.
Product Quality Concerns
A portion of users report receiving products that do not match the described condition, such as devices with physical damage or incorrect specifications. Approximately 12% of users encounter this issue.
I received a laptop that was supposed to be in excellent condition, but it was visibly damaged and not as described.
Product Quality Concerns
A portion of users report receiving products that do not match the described condition, such as devices with physical damage or incorrect specifications. Approximately 12% of users encounter this issue.
I received a laptop that was supposed to be in excellent condition, but it was visibly damaged and not as described.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Swappa receives mixed feedback, with users praising the platform for its reliable service and good deals on used tech, but criticizing the app for technical issues and poor customer service. Many users appreciate the protection Swappa offers against scams, while others express frustration with the app's functionality and support response times.
Users' choice
Swappa receives mixed feedback, with users praising the platform for its reliable service and good deals on used tech, but criticizing the app for technical issues and poor customer service. Many users appreciate the protection Swappa offers against scams, while others express frustration with the app's functionality and support response times.
Users' choice
Swappa receives mixed feedback, with users praising the platform for its reliable service and good deals on used tech, but criticizing the app for technical issues and poor customer service. Many users appreciate the protection Swappa offers against scams, while others express frustration with the app's functionality and support response times.
Runner up
Back Market garners a mix of positive and negative reviews. Users appreciate the fast shipping, good prices, and eco-friendly approach, but some report issues with customer service and product quality. While many customers are satisfied with their purchases, others have experienced problems with order processing and device conditions.
Runner up
Back Market garners a mix of positive and negative reviews. Users appreciate the fast shipping, good prices, and eco-friendly approach, but some report issues with customer service and product quality. While many customers are satisfied with their purchases, others have experienced problems with order processing and device conditions.
Runner up
Back Market garners a mix of positive and negative reviews. Users appreciate the fast shipping, good prices, and eco-friendly approach, but some report issues with customer service and product quality. While many customers are satisfied with their purchases, others have experienced problems with order processing and device conditions.
Straggler
Gazelle is generally well-received for its straightforward trade-in process and fair pricing. Customers appreciate the ease of selling their devices and the prompt payment, although some users have encountered issues with device grading and customer service responsiveness.
Straggler
Gazelle is generally well-received for its straightforward trade-in process and fair pricing. Customers appreciate the ease of selling their devices and the prompt payment, although some users have encountered issues with device grading and customer service responsiveness.
Straggler
Gazelle is generally well-received for its straightforward trade-in process and fair pricing. Customers appreciate the ease of selling their devices and the prompt payment, although some users have encountered issues with device grading and customer service responsiveness.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Fraudulent Charges
Users are experiencing unauthorized charges on their accounts long after their last purchase, with no effective way to contact customer service for resolution, leading to financial inconvenience and frustration.
Express Shipping Issues
Customers are paying for express shipping but receiving their orders later than promised, causing dissatisfaction and a demand for refunds on the shipping fees.
Trade-In Scams
The trade-in process is being manipulated by refurbishers who damage devices and offer significantly lower counter-offers, undermining trust in the service.
Payment Processing Failures
Users are facing repeated failures in processing payments despite having valid cards and sufficient funds, leading to frustration and abandoned purchases.
Inconsistent Shipping Updates
There are discrepancies between UPS and Back Market's shipping information, causing confusion and delays in receiving orders, which affects customer confidence.
Warranty and Repair Disputes
Customers are receiving damaged products and facing challenges in getting repairs or replacements under warranty, with some warranties being voided unjustly.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal