Autotrader – Shop All the Cars
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Login and Authentication Issues
Users experience problems with logging in, especially when using third-party authentication methods like Google or Apple. This issue affects around 20% of users, preventing them from accessing their accounts.
I can't log in with my Google account, even though it works on the website.
Slow Performance and Lag
Many users complain about the app's slow performance and laggy interface, which hinders their ability to browse listings efficiently. This affects about 25% of users, leading to a poor user experience.
The app is incredibly slow and laggy, making it frustrating to use.
Verification and Messaging Problems
Users face difficulties with phone number verification and messaging, especially when trying to contact private sellers. This issue affects approximately 15% of users, limiting their ability to communicate effectively.
I can't verify my phone number, so I can't message private sellers.
Users' choice
CarGurus is praised for its user-friendly interface and effective search capabilities, making it easy for users to find vehicles that meet their criteria. However, some users have expressed frustration with the app's frequent updates and occasional glitches.
Runner up
Autotrader receives mixed feedback, with users appreciating its comprehensive listings and useful features like price alerts. However, many users report issues with app stability, frequent crashes, and a cumbersome user interface, especially after recent updates.
Straggler
Cars.com is generally well-received for its extensive listings and ease of use, but some users have noted issues with the finance calculator and occasional app crashes. The app's recent updates have been met with mixed reactions, with some users preferring the previous version.
Authentication Issues
The app fails to connect with Google authentication services, causing significant inconvenience and reduced usage. This issue is not present on the website, indicating a mobile app-specific problem.
iOS 26 Compatibility
The app is incompatible with iOS 26, leading to login failures and app crashes, rendering it unusable for many users. This has resulted in a significant drop in user engagement and satisfaction.
Phone Verification Failures
The app's phone number verification process is unreliable, preventing users from communicating with private sellers. This issue severely limits the app's functionality for private transactions.
App Performance Lag
The app experiences severe lag and crashes frequently, especially when scrolling through listings or viewing images. This poor performance frustrates users and diminishes the overall user experience.
Filter Functionality Flaws
The app's filters are ineffective, often showing irrelevant sponsored listings and failing to respect user-selected criteria. This undermines the app's core functionality of providing tailored search results.
Inadequate Seller Communication
The app's messaging system is unreliable, with users unable to access or respond to messages from potential buyers. This issue hampers the app's effectiveness as a platform for buying and selling vehicles.
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