Auto Club App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.'s key feedback
A weekly roundup of Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.'s key feedback
A weekly roundup of Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.'s key feedback
Login Issues
A significant number of users experience problems with logging into the app, often encountering issues with password recognition and being redirected between different app versions. Approximately 15% of users report these login difficulties.
I tried to login but the app did not accept my known good password.
Login Issues
A significant number of users experience problems with logging into the app, often encountering issues with password recognition and being redirected between different app versions. Approximately 15% of users report these login difficulties.
I tried to login but the app did not accept my known good password.
Login Issues
A significant number of users experience problems with logging into the app, often encountering issues with password recognition and being redirected between different app versions. Approximately 15% of users report these login difficulties.
I tried to login but the app did not accept my known good password.
App Redundancy
Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.
What’s the point of having an app that pushes you to your website all the time?
App Redundancy
Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.
What’s the point of having an app that pushes you to your website all the time?
App Redundancy
Users are frustrated with the app redirecting them to the website, which defeats the purpose of having an app. This issue affects around 10% of users, who find the app redundant and inconvenient.
What’s the point of having an app that pushes you to your website all the time?
Payment Frustrations
Some users face challenges with making payments through the app, especially when on auto-pay, leading to declined transactions and difficulties in resolving payment issues. This affects about 8% of users.
I want to pay but the app will not allow me to pay through the app when on auto-pay.
Payment Frustrations
Some users face challenges with making payments through the app, especially when on auto-pay, leading to declined transactions and difficulties in resolving payment issues. This affects about 8% of users.
I want to pay but the app will not allow me to pay through the app when on auto-pay.
Payment Frustrations
Some users face challenges with making payments through the app, especially when on auto-pay, leading to declined transactions and difficulties in resolving payment issues. This affects about 8% of users.
I want to pay but the app will not allow me to pay through the app when on auto-pay.
Customer Support Failures
A portion of users express dissatisfaction with customer support, citing unresponsive communication and ineffective problem resolution. Approximately 12% of users are affected by these support issues.
App support is completely inept, and they never get back to you.
Customer Support Failures
A portion of users express dissatisfaction with customer support, citing unresponsive communication and ineffective problem resolution. Approximately 12% of users are affected by these support issues.
App support is completely inept, and they never get back to you.
Customer Support Failures
A portion of users express dissatisfaction with customer support, citing unresponsive communication and ineffective problem resolution. Approximately 12% of users are affected by these support issues.
App support is completely inept, and they never get back to you.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Allstate Mobile receives high praise for its customer service and affordability, with users appreciating the ease of use and the helpfulness of the local offices. However, some users express frustration with the Drivewise feature and occasional navigation issues within the app.
Users' choice
Allstate Mobile receives high praise for its customer service and affordability, with users appreciating the ease of use and the helpfulness of the local offices. However, some users express frustration with the Drivewise feature and occasional navigation issues within the app.
Users' choice
Allstate Mobile receives high praise for its customer service and affordability, with users appreciating the ease of use and the helpfulness of the local offices. However, some users express frustration with the Drivewise feature and occasional navigation issues within the app.
Runner up
The Auto Club App is generally well-received for its reliable roadside assistance and ease of use. Users appreciate the convenience of managing their membership and insurance, though some report issues with app navigation and login problems.
Runner up
The Auto Club App is generally well-received for its reliable roadside assistance and ease of use. Users appreciate the convenience of managing their membership and insurance, though some report issues with app navigation and login problems.
Runner up
The Auto Club App is generally well-received for its reliable roadside assistance and ease of use. Users appreciate the convenience of managing their membership and insurance, though some report issues with app navigation and login problems.
Straggler
State Farm Mobile is appreciated for its user-friendly interface and efficient claims process. However, users frequently report issues with the DriveSafe feature and express concerns about rising insurance rates and app functionality.
Straggler
State Farm Mobile is appreciated for its user-friendly interface and efficient claims process. However, users frequently report issues with the DriveSafe feature and express concerns about rising insurance rates and app functionality.
Straggler
State Farm Mobile is appreciated for its user-friendly interface and efficient claims process. However, users frequently report issues with the DriveSafe feature and express concerns about rising insurance rates and app functionality.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Persistent Login Issues
Users experience persistent login issues, where the app fails to remember their credentials and repeatedly prompts for reinstallation. This disrupts the user experience and hinders access to essential services.
Ineffective Support Channels
The app's support channels are ineffective, with users receiving non-responsive or incorrect contact information, leading to unresolved issues and frustration. This reflects poorly on the company's commitment to customer service.
App Redundancy
Users are confused by the presence of multiple app versions, leading to navigation issues and login failures. This redundancy complicates the user journey and diminishes app reliability.
Payment Processing Barriers
The app's payment system is inflexible, particularly for users on auto-pay, who face difficulties making manual payments when auto-pay fails. This creates a barrier to seamless financial transactions.
App-Website Loop
The app frequently redirects users to the website, which then prompts them to download the app again, creating a frustrating loop. This redundancy undermines the app's purpose and user satisfaction.
Search Visibility Issues
The app's name lacks visibility in search results, making it difficult for users to find. This oversight in app naming and search optimization affects user acquisition and accessibility.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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Chosen by OpenAI to surface insights from customer conversations securely.
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Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
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System normal
System normal
System normal