Audiomack - Play Music Offline
Audiomack - Play Music Offline
Audiomack - Play Music Offline
Audiomack - Play Music Offline
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.'s key feedback
A weekly roundup of Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.'s key feedback
A weekly roundup of Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.'s key feedback
Excessive Ads
Many users are frustrated with the overwhelming number of ads, which disrupts their listening experience. Approximately 20% of users have mentioned that the frequency and length of ads make the app nearly unusable, especially for free-tier users.
The app is bombarded with ads, making it almost impossible to enjoy music without interruptions.
Excessive Ads
Many users are frustrated with the overwhelming number of ads, which disrupts their listening experience. Approximately 20% of users have mentioned that the frequency and length of ads make the app nearly unusable, especially for free-tier users.
The app is bombarded with ads, making it almost impossible to enjoy music without interruptions.
Excessive Ads
Many users are frustrated with the overwhelming number of ads, which disrupts their listening experience. Approximately 20% of users have mentioned that the frequency and length of ads make the app nearly unusable, especially for free-tier users.
The app is bombarded with ads, making it almost impossible to enjoy music without interruptions.
Login Issues
Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.
I can't log in anymore and haven't received any help from support, which is disappointing.
Login Issues
Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.
I can't log in anymore and haven't received any help from support, which is disappointing.
Login Issues
Some users have experienced problems logging into their accounts, which has led to frustration and a lack of response from customer support. This issue affects about 5% of users, who are unable to access their music and playlists.
I can't log in anymore and haven't received any help from support, which is disappointing.
Premium Features
Users are dissatisfied with certain features being locked behind a paywall, such as bass presets and equalizer settings. Around 10% of users feel that these features should be available for free to enhance their listening experience.
It's frustrating that I have to pay to adjust the bass and use the equalizer.
Premium Features
Users are dissatisfied with certain features being locked behind a paywall, such as bass presets and equalizer settings. Around 10% of users feel that these features should be available for free to enhance their listening experience.
It's frustrating that I have to pay to adjust the bass and use the equalizer.
Premium Features
Users are dissatisfied with certain features being locked behind a paywall, such as bass presets and equalizer settings. Around 10% of users feel that these features should be available for free to enhance their listening experience.
It's frustrating that I have to pay to adjust the bass and use the equalizer.
Offline Listening Confusion
There is confusion among users regarding the offline listening feature, with some believing they need to be online to use it. This misunderstanding affects about 5% of users, who are unsure how to properly utilize the app's offline capabilities.
I thought I could listen offline, but it seems I need to be online to use the app.
Offline Listening Confusion
There is confusion among users regarding the offline listening feature, with some believing they need to be online to use it. This misunderstanding affects about 5% of users, who are unsure how to properly utilize the app's offline capabilities.
I thought I could listen offline, but it seems I need to be online to use the app.
Offline Listening Confusion
There is confusion among users regarding the offline listening feature, with some believing they need to be online to use it. This misunderstanding affects about 5% of users, who are unsure how to properly utilize the app's offline capabilities.
I thought I could listen offline, but it seems I need to be online to use the app.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
SoundCloud is highly praised for its vast collection of music, especially for discovering new and underground artists. Users appreciate the platform's community feel and the ability to find rare tracks, though some express frustration with ads.
Users' choice
SoundCloud is highly praised for its vast collection of music, especially for discovering new and underground artists. Users appreciate the platform's community feel and the ability to find rare tracks, though some express frustration with ads.
Users' choice
SoundCloud is highly praised for its vast collection of music, especially for discovering new and underground artists. Users appreciate the platform's community feel and the ability to find rare tracks, though some express frustration with ads.
Runner up
Spotify is loved for its extensive music library and user-friendly interface, but users are increasingly frustrated with frequent ads and ethical concerns regarding the company's business practices. Despite these issues, many still appreciate its playlist features and music recommendations.
Runner up
Spotify is loved for its extensive music library and user-friendly interface, but users are increasingly frustrated with frequent ads and ethical concerns regarding the company's business practices. Despite these issues, many still appreciate its playlist features and music recommendations.
Runner up
Spotify is loved for its extensive music library and user-friendly interface, but users are increasingly frustrated with frequent ads and ethical concerns regarding the company's business practices. Despite these issues, many still appreciate its playlist features and music recommendations.
Straggler
Audiomack receives mixed feedback; users appreciate the ability to download music for offline listening and the variety of music genres available. However, many users are frustrated with the excessive ads, which they feel disrupt the listening experience.
Straggler
Audiomack receives mixed feedback; users appreciate the ability to download music for offline listening and the variety of music genres available. However, many users are frustrated with the excessive ads, which they feel disrupt the listening experience.
Straggler
Audiomack receives mixed feedback; users appreciate the ability to download music for offline listening and the variety of music genres available. However, many users are frustrated with the excessive ads, which they feel disrupt the listening experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Excessive Ads
The frequency and duration of ads are overwhelming, making the app nearly unusable for free users. Users report encountering multiple ads before playing a single song, which disrupts the listening experience.
Login Issues
Some users are experiencing sudden login issues, preventing them from accessing their accounts despite previous successful usage. Attempts to resolve these issues through customer support have been unsuccessful.
Importing Problems
The process of importing songs from other platforms like Spotify is cumbersome and ultimately restricted to premium users. Users are frustrated by the need to verify through multiple websites only to find out the feature is not available for free.
Offline Misleading
The app is advertised as supporting offline listening, but users find they need to be online to initiate playback. This discrepancy between expectation and functionality leads to dissatisfaction.
Premium Features
Basic audio features like bass adjustment are locked behind a paywall, which users feel should be standard. This limitation is causing frustration among users who expect more from a music app.
App Feels Outdated
Despite its functionality, the app's design and user interface feel outdated, prompting calls for a modern update. Users appreciate the app's features but desire a refreshed experience.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal