Athletico
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Athletico's key feedback
A weekly roundup of Athletico's key feedback
A weekly roundup of Athletico's key feedback
Login Issues
A significant number of users experience problems with logging into the app, including being logged out unexpectedly or facing login loops. Approximately 10% of users report these issues, which disrupt their ability to access their exercise programs. Example: 'After a few days, the app keeps sending me in a login loop, preventing access to my program.'
Login Issues
A significant number of users experience problems with logging into the app, including being logged out unexpectedly or facing login loops. Approximately 10% of users report these issues, which disrupt their ability to access their exercise programs. Example: 'After a few days, the app keeps sending me in a login loop, preventing access to my program.'
Login Issues
A significant number of users experience problems with logging into the app, including being logged out unexpectedly or facing login loops. Approximately 10% of users report these issues, which disrupt their ability to access their exercise programs. Example: 'After a few days, the app keeps sending me in a login loop, preventing access to my program.'
Exercise Logging Limitations
Users find the exercise logging feature restrictive, as it doesn't allow partial completion logging or out-of-order exercise tracking. This affects about 8% of users, leading to inaccurate session histories and frustration. Example: 'I can't log exercises out of order or partially, making my session history inaccurate.'
Exercise Logging Limitations
Users find the exercise logging feature restrictive, as it doesn't allow partial completion logging or out-of-order exercise tracking. This affects about 8% of users, leading to inaccurate session histories and frustration. Example: 'I can't log exercises out of order or partially, making my session history inaccurate.'
Exercise Logging Limitations
Users find the exercise logging feature restrictive, as it doesn't allow partial completion logging or out-of-order exercise tracking. This affects about 8% of users, leading to inaccurate session histories and frustration. Example: 'I can't log exercises out of order or partially, making my session history inaccurate.'
Interface and Usability
Some users report interface issues, such as the app not supporting dark mode or having small images, which makes it feel outdated and less user-friendly. Approximately 5% of users are affected by these usability concerns. Example: 'The app feels outdated without dark mode, and small images make it hard to use.'
Interface and Usability
Some users report interface issues, such as the app not supporting dark mode or having small images, which makes it feel outdated and less user-friendly. Approximately 5% of users are affected by these usability concerns. Example: 'The app feels outdated without dark mode, and small images make it hard to use.'
Interface and Usability
Some users report interface issues, such as the app not supporting dark mode or having small images, which makes it feel outdated and less user-friendly. Approximately 5% of users are affected by these usability concerns. Example: 'The app feels outdated without dark mode, and small images make it hard to use.'
Technical Glitches
Technical glitches, such as the app crashing or buttons interfering with device functions, hinder user experience. Around 4% of users encounter these issues, which can prevent them from using the app effectively. Example: 'The login button interferes with my phone's swipe bar, making it impossible to log in.'
Technical Glitches
Technical glitches, such as the app crashing or buttons interfering with device functions, hinder user experience. Around 4% of users encounter these issues, which can prevent them from using the app effectively. Example: 'The login button interferes with my phone's swipe bar, making it impossible to log in.'
Technical Glitches
Technical glitches, such as the app crashing or buttons interfering with device functions, hinder user experience. Around 4% of users encounter these issues, which can prevent them from using the app effectively. Example: 'The login button interferes with my phone's swipe bar, making it impossible to log in.'
Compare Against Competitors
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Athletico receives high praise for its supportive and user-friendly app, which includes clear exercise videos and personalized care from clinicians. Users appreciate the app's role in maintaining their physical therapy routines and the additional support from care navigators, although some report technical issues like login problems and lack of dark mode.
Users' choice
Athletico receives high praise for its supportive and user-friendly app, which includes clear exercise videos and personalized care from clinicians. Users appreciate the app's role in maintaining their physical therapy routines and the additional support from care navigators, although some report technical issues like login problems and lack of dark mode.
Users' choice
Athletico receives high praise for its supportive and user-friendly app, which includes clear exercise videos and personalized care from clinicians. Users appreciate the app's role in maintaining their physical therapy routines and the additional support from care navigators, although some report technical issues like login problems and lack of dark mode.
Runner up
PT Wired is appreciated for its comprehensive exercise database and ability to keep patients updated with their treatment programs. However, users report system bugs, particularly with client communication, which can hinder the overall experience.
Runner up
PT Wired is appreciated for its comprehensive exercise database and ability to keep patients updated with their treatment programs. However, users report system bugs, particularly with client communication, which can hinder the overall experience.
Runner up
PT Wired is appreciated for its comprehensive exercise database and ability to keep patients updated with their treatment programs. However, users report system bugs, particularly with client communication, which can hinder the overall experience.
Straggler
PhysioTrack is noted for its effective exercise programs and patient engagement, but some users find the app buggy and less motivational compared to other options. The app's primary strength lies in its video demonstrations, though it lacks in tracking and communication features.
Straggler
PhysioTrack is noted for its effective exercise programs and patient engagement, but some users find the app buggy and less motivational compared to other options. The app's primary strength lies in its video demonstrations, though it lacks in tracking and communication features.
Straggler
PhysioTrack is noted for its effective exercise programs and patient engagement, but some users find the app buggy and less motivational compared to other options. The app's primary strength lies in its video demonstrations, though it lacks in tracking and communication features.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users experience persistent login problems, including being logged out unexpectedly and encountering endless login loops, which disrupts access to their exercise programs. This issue significantly impacts user engagement and retention.
Exercise Logging Limitations
The app's exercise logging feature lacks flexibility, preventing users from logging partial completions or exercises out of order, leading to inaccurate session histories. This limitation hinders users' ability to accurately track their progress.
Dark Mode Absence
The absence of dark mode makes the app feel outdated compared to competitors, affecting user satisfaction and potentially deterring tech-savvy users. Implementing dark mode could enhance user experience and modernize the app's interface.
PDF Export Feature
Users express a need for a PDF export feature to download and print exercise routines, which would aid in offline access and provide a tangible reference. This feature could enhance user convenience and satisfaction.
Small Image Display
The app's exercise images are too small, making it difficult for users to follow along, especially for those with visual impairments. Enlarging images or providing alternative formats could improve accessibility and user experience.
Biometric Login
The lack of biometric login options like facial recognition or touch ID requires users to manually enter credentials daily, which is inconvenient and time-consuming. Adding biometric login could streamline access and improve user satisfaction.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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