My Argos Card
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.'s key feedback
A weekly roundup of Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.'s key feedback
A weekly roundup of Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.'s key feedback
Login Issues
A significant number of users, approximately 40%, report being unable to log in due to persistent loading screens or being stuck on the 'Updated Terms and Conditions' page. This issue prevents them from accessing their accounts and making necessary payments.
I can't log in, just stuck with a never-ending loading wheel.
Login Issues
A significant number of users, approximately 40%, report being unable to log in due to persistent loading screens or being stuck on the 'Updated Terms and Conditions' page. This issue prevents them from accessing their accounts and making necessary payments.
I can't log in, just stuck with a never-ending loading wheel.
Login Issues
A significant number of users, approximately 40%, report being unable to log in due to persistent loading screens or being stuck on the 'Updated Terms and Conditions' page. This issue prevents them from accessing their accounts and making necessary payments.
I can't log in, just stuck with a never-ending loading wheel.
Terms Acceptance Bug
Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.
The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed.
Terms Acceptance Bug
Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.
The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed.
Terms Acceptance Bug
Around 30% of users experience a bug where the app displays a blank 'Updated Terms and Conditions' screen, preventing them from accepting the terms and proceeding with app usage. This issue is causing frustration as users cannot access their account details or make payments.
The app is stuck on a blank 'Updated Terms and Conditions' screen, and I can't proceed.
App Freezing
Approximately 20% of users report that the app frequently freezes, requiring them to restart their devices or reinstall the app to regain access. This disrupts their ability to manage their accounts efficiently.
The app freezes and I have to restart my phone to access it again.
App Freezing
Approximately 20% of users report that the app frequently freezes, requiring them to restart their devices or reinstall the app to regain access. This disrupts their ability to manage their accounts efficiently.
The app freezes and I have to restart my phone to access it again.
App Freezing
Approximately 20% of users report that the app frequently freezes, requiring them to restart their devices or reinstall the app to regain access. This disrupts their ability to manage their accounts efficiently.
The app freezes and I have to restart my phone to access it again.
Payment Processing Failures
About 10% of users face issues with payment processing, where attempts to make payments through the app fail, leading to late fees and financial stress. This problem is exacerbated by the inability to access alternative payment methods.
I tried to make a payment but it wouldn’t go through, risking late fees.
Payment Processing Failures
About 10% of users face issues with payment processing, where attempts to make payments through the app fail, leading to late fees and financial stress. This problem is exacerbated by the inability to access alternative payment methods.
I tried to make a payment but it wouldn’t go through, risking late fees.
Payment Processing Failures
About 10% of users face issues with payment processing, where attempts to make payments through the app fail, leading to late fees and financial stress. This problem is exacerbated by the inability to access alternative payment methods.
I tried to make a payment but it wouldn’t go through, risking late fees.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Capital One Mobile receives overwhelmingly positive feedback, with users praising its user-friendly interface, excellent customer service, and ease of use. Many users appreciate the app's convenience and reliability, although some suggest improvements like adding Apple Pay support.
Users' choice
Capital One Mobile receives overwhelmingly positive feedback, with users praising its user-friendly interface, excellent customer service, and ease of use. Many users appreciate the app's convenience and reliability, although some suggest improvements like adding Apple Pay support.
Users' choice
Capital One Mobile receives overwhelmingly positive feedback, with users praising its user-friendly interface, excellent customer service, and ease of use. Many users appreciate the app's convenience and reliability, although some suggest improvements like adding Apple Pay support.
Runner up
American Express garners mixed reviews, with users appreciating the app's smooth experience and excellent customer service. However, some users criticize the app for lacking features like iPad support and express frustration with slow updates and occasional login issues.
Runner up
American Express garners mixed reviews, with users appreciating the app's smooth experience and excellent customer service. However, some users criticize the app for lacking features like iPad support and express frustration with slow updates and occasional login issues.
Runner up
American Express garners mixed reviews, with users appreciating the app's smooth experience and excellent customer service. However, some users criticize the app for lacking features like iPad support and express frustration with slow updates and occasional login issues.
Straggler
My Argos Card app faces significant criticism due to persistent login issues, frequent crashes, and an inability to access account features. Users express frustration with the app's unreliability, especially when trying to make payments or view balances, leading to dissatisfaction with customer service.
Straggler
My Argos Card app faces significant criticism due to persistent login issues, frequent crashes, and an inability to access account features. Users express frustration with the app's unreliability, especially when trying to make payments or view balances, leading to dissatisfaction with customer service.
Straggler
My Argos Card app faces significant criticism due to persistent login issues, frequent crashes, and an inability to access account features. Users express frustration with the app's unreliability, especially when trying to make payments or view balances, leading to dissatisfaction with customer service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Terms Screen Freeze
Users are unable to proceed past a blank 'Updated Terms and Conditions' screen, preventing access to account features. This issue persists despite attempts to reinstall the app or switch networks.
Login Loop
After reinstalling the app, users are stuck in a registration loop with no option to log in, hindering their ability to manage their accounts. This issue is exacerbated by the app's failure to recognize previously registered cards.
Persistent Loading
The app frequently gets stuck on a loading screen, making it impossible for users to log in or access their accounts. This issue remains unresolved even after updates and reinstalls.
Face ID Ineffectiveness
Despite offering Face ID login, the app still requires users to enter their passcode every time, negating the convenience of biometric authentication. This inconsistency frustrates users expecting seamless access.
Payment Processing Failures
Users face difficulties making payments due to app malfunctions, leading to late fees and financial stress. The app's unreliability in processing payments is a significant concern for users.
Credit Limit Bug
The app's credit limit increase feature is non-functional, preventing users from managing their credit effectively. Despite updates, this critical feature remains broken, impacting user satisfaction.
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