Aqua credit card
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.'s key feedback
A weekly roundup of Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.'s key feedback
A weekly roundup of Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.'s key feedback
Login Issues
A significant number of users experience problems with logging into the app, often due to passcode resets or incorrect passcode recognition. Approximately 10% of users report being locked out of their accounts due to these issues.
The app keeps resetting my passcode, locking me out.
Login Issues
A significant number of users experience problems with logging into the app, often due to passcode resets or incorrect passcode recognition. Approximately 10% of users report being locked out of their accounts due to these issues.
The app keeps resetting my passcode, locking me out.
Login Issues
A significant number of users experience problems with logging into the app, often due to passcode resets or incorrect passcode recognition. Approximately 10% of users report being locked out of their accounts due to these issues.
The app keeps resetting my passcode, locking me out.
Update Problems
Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.
The new update doesn’t load, making the app unusable.
Update Problems
Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.
The new update doesn’t load, making the app unusable.
Update Problems
Some users face difficulties with app updates, where the app either fails to load or does not update properly, affecting around 5% of users. This issue prevents them from accessing the app's features.
The new update doesn’t load, making the app unusable.
Registration Errors
A portion of users encounter errors when trying to register for the Online Account Manager, with the system often being unavailable. This affects about 3% of users, hindering their ability to manage their accounts.
The app says 'system currently unavailable' when I try to register.
Registration Errors
A portion of users encounter errors when trying to register for the Online Account Manager, with the system often being unavailable. This affects about 3% of users, hindering their ability to manage their accounts.
The app says 'system currently unavailable' when I try to register.
Registration Errors
A portion of users encounter errors when trying to register for the Online Account Manager, with the system often being unavailable. This affects about 3% of users, hindering their ability to manage their accounts.
The app says 'system currently unavailable' when I try to register.
Payment Processing Delays
Some users report delays in payment processing, particularly during online purchases, which can lead to failed transactions. This issue affects approximately 2% of users.
Online purchase payment authorisation failed due to card update delays.
Payment Processing Delays
Some users report delays in payment processing, particularly during online purchases, which can lead to failed transactions. This issue affects approximately 2% of users.
Online purchase payment authorisation failed due to card update delays.
Payment Processing Delays
Some users report delays in payment processing, particularly during online purchases, which can lead to failed transactions. This issue affects approximately 2% of users.
Online purchase payment authorisation failed due to card update delays.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Aqua Credit Card receives mixed feedback. Many users praise its ease of use, customer service, and credit-building features. However, some users report issues with app updates, login problems, and unexpected charges.
Users' choice
Aqua Credit Card receives mixed feedback. Many users praise its ease of use, customer service, and credit-building features. However, some users report issues with app updates, login problems, and unexpected charges.
Users' choice
Aqua Credit Card receives mixed feedback. Many users praise its ease of use, customer service, and credit-building features. However, some users report issues with app updates, login problems, and unexpected charges.
Runner up
Monzo is highly praised for its user-friendly interface, innovative features like early access to funds, and excellent customer service. However, some users experience account closures without explanation and issues with app stability.
Runner up
Monzo is highly praised for its user-friendly interface, innovative features like early access to funds, and excellent customer service. However, some users experience account closures without explanation and issues with app stability.
Runner up
Monzo is highly praised for its user-friendly interface, innovative features like early access to funds, and excellent customer service. However, some users experience account closures without explanation and issues with app stability.
Straggler
TSB receives positive feedback for its easy-to-use app and reliable service. Users appreciate the app's functionality and customer support, though some report issues with app updates and transaction notifications.
Straggler
TSB receives positive feedback for its easy-to-use app and reliable service. Users appreciate the app's functionality and customer support, though some report issues with app updates and transaction notifications.
Straggler
TSB receives positive feedback for its easy-to-use app and reliable service. Users appreciate the app's functionality and customer support, though some report issues with app updates and transaction notifications.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Passcode Reset Issues
Users experience frequent passcode resets, leading to account lockouts and frustration. This issue undermines the app's reliability and user trust.
Dark Mode Absence
The lack of a dark mode option is a notable inconvenience for users, affecting their app experience. This feature request highlights a gap in user interface customization.
Registration Failures
Users face persistent errors when attempting to register, with the system often being unavailable. This registration barrier prevents new users from accessing the app's features.
Update Loading Issues
Recent app updates fail to load, rendering the app unusable for some users. This technical glitch disrupts user access and satisfaction.
Payment Processing Delays
Payment authorizations are delayed, causing failed transactions and user inconvenience. This issue affects the app's reliability in time-sensitive situations.
Hidden Fees Concerns
Users report unexpected hidden debits and interest, leading to dissatisfaction and mistrust. This perception of hidden fees damages the app's credibility.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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