Anytime Fitness
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Data Loss Issues
Users experience frequent data loss, such as gym visits and workout setups disappearing, which disrupts their fitness tracking and planning. This issue undermines the app's reliability and frustrates users who rely on consistent data for progress tracking.
Access Problems
The app fails to reliably provide gym access, forcing users to reactivate their fobs manually, which is inconvenient and diminishes the app's utility. This issue is particularly problematic for users who depend on the app for seamless gym entry.
Workout Customization Limitations
The app's workout customization features are inadequate, as users cannot effectively modify or log specific exercises, leading to dissatisfaction with the workout planning experience. This limitation prevents users from tailoring workouts to their personal needs and preferences.
Inaccurate Busy Meter
The app's busy meter is often inaccurate, showing significantly fewer people in the gym than are actually present, which misleads users planning their visits. This inaccuracy affects users' ability to choose optimal gym times, impacting their overall experience.
Login Frustrations
Frequent logouts and cumbersome re-login processes, including unnecessary verification steps, frustrate users and hinder app accessibility. This issue is particularly disruptive for users who rely on the app for scheduling and tracking workouts.
Location Finder Absence
The app lacks a feature to find Anytime Fitness locations, which is a basic expectation for a gym app, especially for an international chain. This omission frustrates users who need to locate gyms while traveling or planning visits.
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