VPN Hotspot Shield: Super VPN
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.'s key feedback
A weekly roundup of Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.'s key feedback
A weekly roundup of Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.'s key feedback
Intrusive Notifications
A significant number of users, approximately 10%, are frustrated with the persistent 'Join the Community' prompt that cannot be dismissed without agreeing to new terms, which they feel undermines user autonomy and privacy.
The constant 'Join the Community' notification is annoying and can't be dismissed without agreeing to new terms.
Intrusive Notifications
A significant number of users, approximately 10%, are frustrated with the persistent 'Join the Community' prompt that cannot be dismissed without agreeing to new terms, which they feel undermines user autonomy and privacy.
The constant 'Join the Community' notification is annoying and can't be dismissed without agreeing to new terms.
Intrusive Notifications
A significant number of users, approximately 10%, are frustrated with the persistent 'Join the Community' prompt that cannot be dismissed without agreeing to new terms, which they feel undermines user autonomy and privacy.
The constant 'Join the Community' notification is annoying and can't be dismissed without agreeing to new terms.
Free Version Limitations
Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.
The free version is plagued with ads and connectivity issues, making it almost unusable.
Free Version Limitations
Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.
The free version is plagued with ads and connectivity issues, making it almost unusable.
Free Version Limitations
Around 15% of users express dissatisfaction with the free version of the app, citing excessive ads and connectivity issues that make it nearly unusable, leading to a degraded user experience.
The free version is plagued with ads and connectivity issues, making it almost unusable.
Battery Drain Concerns
Approximately 5% of users report that the app significantly drains their device's battery, with some experiencing a noticeable decrease in battery health within a short period.
Using Hotspot Shield has noticeably decreased my iPhone's battery health by 4% in just one week.
Battery Drain Concerns
Approximately 5% of users report that the app significantly drains their device's battery, with some experiencing a noticeable decrease in battery health within a short period.
Using Hotspot Shield has noticeably decreased my iPhone's battery health by 4% in just one week.
Battery Drain Concerns
Approximately 5% of users report that the app significantly drains their device's battery, with some experiencing a noticeable decrease in battery health within a short period.
Using Hotspot Shield has noticeably decreased my iPhone's battery health by 4% in just one week.
Unexpected Charges
A small but notable percentage of users, about 3%, have experienced unexpected charges after the free trial period, leading to dissatisfaction and a sense of mistrust.
I was unexpectedly charged $79.99 after the 7-day free trial, which was frustrating.
Unexpected Charges
A small but notable percentage of users, about 3%, have experienced unexpected charges after the free trial period, leading to dissatisfaction and a sense of mistrust.
I was unexpectedly charged $79.99 after the 7-day free trial, which was frustrating.
Unexpected Charges
A small but notable percentage of users, about 3%, have experienced unexpected charges after the free trial period, leading to dissatisfaction and a sense of mistrust.
I was unexpectedly charged $79.99 after the 7-day free trial, which was frustrating.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use across multiple devices and its ability to maintain a stable connection without draining battery life.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use across multiple devices and its ability to maintain a stable connection without draining battery life.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use across multiple devices and its ability to maintain a stable connection without draining battery life.
Runner up
Hotspot Shield receives mixed reviews, with users praising its fast speeds and ease of use, but criticizing the intrusive ads in the free version and issues with battery drain. Some long-term users express disappointment over recent changes that affect user experience.
Runner up
Hotspot Shield receives mixed reviews, with users praising its fast speeds and ease of use, but criticizing the intrusive ads in the free version and issues with battery drain. Some long-term users express disappointment over recent changes that affect user experience.
Runner up
Hotspot Shield receives mixed reviews, with users praising its fast speeds and ease of use, but criticizing the intrusive ads in the free version and issues with battery drain. Some long-term users express disappointment over recent changes that affect user experience.
Straggler
NordVPN has a mix of positive and negative feedback, with users appreciating its security features and ease of use, but others facing issues with connectivity, customer service, and unexpected charges. Some users report problems with the app's interface and battery usage.
Straggler
NordVPN has a mix of positive and negative feedback, with users appreciating its security features and ease of use, but others facing issues with connectivity, customer service, and unexpected charges. Some users report problems with the app's interface and battery usage.
Straggler
NordVPN has a mix of positive and negative feedback, with users appreciating its security features and ease of use, but others facing issues with connectivity, customer service, and unexpected charges. Some users report problems with the app's interface and battery usage.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Forced Engagement
The 'Join the Community' prompt forces users to agree to new terms without an option to decline, compromising user autonomy and privacy expectations.
Free Version Unusable
The free version of the app has become unusable due to excessive ads and frequent disconnections, frustrating users who previously enjoyed its reliability.
Battery Drain
The app significantly decreases iPhone battery health, with users reporting a 4% drop in just one week, raising concerns about its efficiency.
Persistent VPN Connection
Users experience issues with the VPN not turning off, leading to unwanted persistent connections that affect device performance.
Subscription Charges
Users are unexpectedly charged for subscriptions after free trials, indicating a lack of clarity in the trial-to-subscription transition process.
Excessive Ads
The app bombards users with ads upon opening, detracting from the user experience and making navigation cumbersome.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
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126 million
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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weekly active customers
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467,000
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System normal
System normal
System normal