Alo Yoga
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.'s key feedback
A weekly roundup of Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.'s key feedback
A weekly roundup of Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.'s key feedback
Checkout Issues
A significant number of users, approximately 10%, experience problems during the checkout process, with the app redirecting them back to the cart or not allowing items to be added. This issue disrupts the shopping experience and may deter users from completing purchases.
I keep getting redirected back to the cart and can't complete my purchase.
Checkout Issues
A significant number of users, approximately 10%, experience problems during the checkout process, with the app redirecting them back to the cart or not allowing items to be added. This issue disrupts the shopping experience and may deter users from completing purchases.
I keep getting redirected back to the cart and can't complete my purchase.
Checkout Issues
A significant number of users, approximately 10%, experience problems during the checkout process, with the app redirecting them back to the cart or not allowing items to be added. This issue disrupts the shopping experience and may deter users from completing purchases.
I keep getting redirected back to the cart and can't complete my purchase.
Rewards System Problems
Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.
My points disappeared, and I couldn't use my birthday reward.
Rewards System Problems
Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.
My points disappeared, and I couldn't use my birthday reward.
Rewards System Problems
Around 8% of users report dissatisfaction with the rewards system, citing issues such as disappearing points and rewards not being applicable. This undermines customer loyalty and can lead to frustration among frequent shoppers.
My points disappeared, and I couldn't use my birthday reward.
App Performance
Approximately 5% of users find the app to be slow and unresponsive, with buffering issues and non-functional buttons. This affects the overall user experience and can discourage users from using the app.
The app is slow and some buttons don't work properly.
App Performance
Approximately 5% of users find the app to be slow and unresponsive, with buffering issues and non-functional buttons. This affects the overall user experience and can discourage users from using the app.
The app is slow and some buttons don't work properly.
App Performance
Approximately 5% of users find the app to be slow and unresponsive, with buffering issues and non-functional buttons. This affects the overall user experience and can discourage users from using the app.
The app is slow and some buttons don't work properly.
Discount Code Issues
About 3% of users face difficulties applying discount codes, which can lead to dissatisfaction and a perception of false advertising. This issue can prevent users from taking advantage of promotions and discounts.
The system wouldn't let me use my 10% discount code.
Discount Code Issues
About 3% of users face difficulties applying discount codes, which can lead to dissatisfaction and a perception of false advertising. This issue can prevent users from taking advantage of promotions and discounts.
The system wouldn't let me use my 10% discount code.
Discount Code Issues
About 3% of users face difficulties applying discount codes, which can lead to dissatisfaction and a perception of false advertising. This issue can prevent users from taking advantage of promotions and discounts.
The system wouldn't let me use my 10% discount code.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Nike Training Club receives high praise for its variety of workouts, ease of use, and being free. Users appreciate the motivational features and the app's adaptability to different fitness levels, though some suggest improvements like better iPad integration and community features.
Users' choice
Nike Training Club receives high praise for its variety of workouts, ease of use, and being free. Users appreciate the motivational features and the app's adaptability to different fitness levels, though some suggest improvements like better iPad integration and community features.
Users' choice
Nike Training Club receives high praise for its variety of workouts, ease of use, and being free. Users appreciate the motivational features and the app's adaptability to different fitness levels, though some suggest improvements like better iPad integration and community features.
Runner up
Alo Yoga is appreciated for its high-quality products and user-friendly app, with many users praising the ease of shopping and the rewards program. However, some users express dissatisfaction with customer service and technical issues, such as problems with discounts and account management.
Runner up
Alo Yoga is appreciated for its high-quality products and user-friendly app, with many users praising the ease of shopping and the rewards program. However, some users express dissatisfaction with customer service and technical issues, such as problems with discounts and account management.
Runner up
Alo Yoga is appreciated for its high-quality products and user-friendly app, with many users praising the ease of shopping and the rewards program. However, some users express dissatisfaction with customer service and technical issues, such as problems with discounts and account management.
Straggler
Lululemon is lauded for its high-quality, stylish activewear and reliable app, with users enjoying the seamless shopping experience. However, some users report issues with customer service and app functionality, particularly with updates and technical glitches.
Straggler
Lululemon is lauded for its high-quality, stylish activewear and reliable app, with users enjoying the seamless shopping experience. However, some users report issues with customer service and app functionality, particularly with updates and technical glitches.
Straggler
Lululemon is lauded for its high-quality, stylish activewear and reliable app, with users enjoying the seamless shopping experience. However, some users report issues with customer service and app functionality, particularly with updates and technical glitches.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Cart Issues
Users experience persistent issues adding items to the cart and completing the checkout process, leading to frustration and potential loss of sales.
Rewards Discrepancies
There are significant issues with the rewards system, including disappearing points and unfulfilled promises, which erode customer trust and loyalty.
Gift Quality Concerns
High-spending customers feel undervalued due to the perceived low quality of loyalty gifts, which may discourage future purchases.
Discount Code Failures
The app fails to apply discount codes during checkout, causing dissatisfaction and potentially deterring future purchases.
Apple Pay Integration
The app's integration with Apple Pay is not seamless, causing inconvenience and potentially hindering transactions.
Birthday Reward Issues
Birthday rewards are expiring too quickly, leading to customer disappointment and a negative impact on the perceived value of the rewards program.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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System normal
System normal
System normal