Allē
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.'s key feedback
A weekly roundup of Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.'s key feedback
A weekly roundup of Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.'s key feedback
App Update Issues
A significant number of users, approximately 30%, report that the app fails to function after recent updates, displaying only a black screen. This issue persists despite attempts to reinstall or update the app, causing frustration among users who rely on it for accessing offers and managing their accounts.
After the latest update, the app only shows a black screen and won't load, even after reinstalling.
App Update Issues
A significant number of users, approximately 30%, report that the app fails to function after recent updates, displaying only a black screen. This issue persists despite attempts to reinstall or update the app, causing frustration among users who rely on it for accessing offers and managing their accounts.
After the latest update, the app only shows a black screen and won't load, even after reinstalling.
App Update Issues
A significant number of users, approximately 30%, report that the app fails to function after recent updates, displaying only a black screen. This issue persists despite attempts to reinstall or update the app, causing frustration among users who rely on it for accessing offers and managing their accounts.
After the latest update, the app only shows a black screen and won't load, even after reinstalling.
Customer Service Frustrations
Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.
Customer service was unhelpful and refused to honor a promotion despite providing evidence of the issue.
Customer Service Frustrations
Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.
Customer service was unhelpful and refused to honor a promotion despite providing evidence of the issue.
Customer Service Frustrations
Around 20% of users express dissatisfaction with customer service, citing unhelpful responses and unresolved issues, particularly regarding promotions and point discrepancies. This has led to a perception of poor service quality and unmet expectations.
Customer service was unhelpful and refused to honor a promotion despite providing evidence of the issue.
Point Expiration Confusion
Approximately 15% of users are unaware of point expiration policies, leading to unexpected loss of points and dissatisfaction. Users feel inadequately informed about the terms, resulting in negative experiences when points disappear without notice.
I lost $80 worth of points because I wasn't informed they would expire, and customer service was unhelpful.
Point Expiration Confusion
Approximately 15% of users are unaware of point expiration policies, leading to unexpected loss of points and dissatisfaction. Users feel inadequately informed about the terms, resulting in negative experiences when points disappear without notice.
I lost $80 worth of points because I wasn't informed they would expire, and customer service was unhelpful.
Point Expiration Confusion
Approximately 15% of users are unaware of point expiration policies, leading to unexpected loss of points and dissatisfaction. Users feel inadequately informed about the terms, resulting in negative experiences when points disappear without notice.
I lost $80 worth of points because I wasn't informed they would expire, and customer service was unhelpful.
Technical Difficulties with Promotions
About 10% of users experience technical issues when trying to redeem promotions, such as errors in eligibility and failed transactions. These problems prevent users from taking advantage of offers, leading to frustration and a sense of missed opportunities.
Technical difficulties prevented me from completing a promotion purchase, and customer service couldn't resolve it.
Technical Difficulties with Promotions
About 10% of users experience technical issues when trying to redeem promotions, such as errors in eligibility and failed transactions. These problems prevent users from taking advantage of offers, leading to frustration and a sense of missed opportunities.
Technical difficulties prevented me from completing a promotion purchase, and customer service couldn't resolve it.
Technical Difficulties with Promotions
About 10% of users experience technical issues when trying to redeem promotions, such as errors in eligibility and failed transactions. These problems prevent users from taking advantage of offers, leading to frustration and a sense of missed opportunities.
Technical difficulties prevented me from completing a promotion purchase, and customer service couldn't resolve it.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Aspire Galderma Rewards receives positive feedback for its user-friendly interface and effective rewards system, which users find beneficial for aesthetic treatments. However, some users report issues with app functionality and promotions, leading to occasional frustration.
Users' choice
Aspire Galderma Rewards receives positive feedback for its user-friendly interface and effective rewards system, which users find beneficial for aesthetic treatments. However, some users report issues with app functionality and promotions, leading to occasional frustration.
Users' choice
Aspire Galderma Rewards receives positive feedback for its user-friendly interface and effective rewards system, which users find beneficial for aesthetic treatments. However, some users report issues with app functionality and promotions, leading to occasional frustration.
Runner up
CareCredit is praised for its convenience in managing payments and accessing credit for medical expenses, with many users finding the app easy to navigate. Nonetheless, recent updates have caused compatibility issues for users with older devices, leading to dissatisfaction.
Runner up
CareCredit is praised for its convenience in managing payments and accessing credit for medical expenses, with many users finding the app easy to navigate. Nonetheless, recent updates have caused compatibility issues for users with older devices, leading to dissatisfaction.
Runner up
CareCredit is praised for its convenience in managing payments and accessing credit for medical expenses, with many users finding the app easy to navigate. Nonetheless, recent updates have caused compatibility issues for users with older devices, leading to dissatisfaction.
Straggler
Allē receives mixed feedback, with users appreciating the rewards program and ease of use when functional. However, many users report significant issues with app updates leading to black screens, login problems, and poor customer service, causing frustration and dissatisfaction.
Straggler
Allē receives mixed feedback, with users appreciating the rewards program and ease of use when functional. However, many users report significant issues with app updates leading to black screens, login problems, and poor customer service, causing frustration and dissatisfaction.
Straggler
Allē receives mixed feedback, with users appreciating the rewards program and ease of use when functional. However, many users report significant issues with app updates leading to black screens, login problems, and poor customer service, causing frustration and dissatisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Point Expiration Confusion
Users are unaware that their points expire, leading to unexpected loss of earned rewards. This lack of transparency in point expiration policies results in dissatisfaction and perceived unfairness.
Technical Glitches
Frequent technical issues, such as app crashes and black screens, hinder user experience and access to services. These persistent problems suggest inadequate testing and quality assurance in app updates.
Promotion Mismanagement
Promotional offers are often mishandled, with users unable to redeem advertised deals due to system errors or misleading terms. This results in frustration and a perception of unreliable service.
Inadequate Customer Support
Customer service is perceived as unhelpful and dismissive, failing to resolve issues or provide timely assistance. This lack of effective support exacerbates user frustration and dissatisfaction.
Account Access Issues
Users face difficulties in account creation and login, often due to verification code failures. These access issues prevent users from utilizing the app's features and services.
Rewards Program Discontent
Changes to the rewards program, such as point redemption limitations and added fees, are unpopular and seen as reducing value. Users feel these changes prioritize business interests over customer benefits.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
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System normal
System normal
System normal