Botim - Video and Voice Calls
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Poor Call Quality
Around 15% of users experience poor call quality, including weak video calls and unreliable voice connections, even with strong internet signals. This affects the app's primary function and leads to dissatisfaction among users.
The video calls are very bad and weak, making it hard to communicate effectively.
App Access Problems
Approximately 10% of users face issues accessing the app, with reports of being stuck on the personalization page or the app not opening at all. This prevents users from utilizing any of the app's features.
After the update, I can't access the app as it gets stuck on the personalization page.
Customer Service Frustrations
About 8% of users express dissatisfaction with customer service, citing unresponsive support and automated replies that do not address their issues, leading to unresolved problems and user frustration.
I've sent multiple emails to customer service with no response, leaving my issues unresolved.
Users' choice
WhatsApp is highly praised for its seamless communication features, end-to-end encryption, and user-friendly interface. Users appreciate its reliability and the ability to connect globally for free, although some have reported issues with app updates and account restrictions.
Runner up
Viber receives mixed feedback, with users appreciating its convenience and data safety features. However, many users report technical issues such as app freezing and poor customer support, which detracts from the overall experience.
Straggler
Botim receives mixed reviews, with some users praising its updates and features, while others criticize its reliability and customer service. Common complaints include issues with app functionality, verification codes, and money transfer delays.
Verification Issues
Users are unable to receive SMS verification codes, preventing them from accessing the app. This issue persists across multiple devices and phone numbers, indicating a critical onboarding flaw.
Privacy Concerns
The app randomly activates video and audio features during calls without user consent, posing significant privacy risks. This unexpected behavior undermines user trust and requires immediate attention.
Customer Support Failures
Users report a lack of response from customer service, even after multiple attempts to contact them. This lack of support exacerbates user frustration and diminishes trust in the app's reliability.
Subscription Misleading
The app description promises free HD calls, but users encounter ads and are prompted to upgrade to premium for this feature. This discrepancy between marketing and actual experience leads to user dissatisfaction.
App Stability Issues
Frequent app crashes and connectivity problems disrupt user experience, with calls dropping unexpectedly despite strong internet connections. These technical issues render the app unreliable for communication.
Financial Service Flaws
Users face delays and complications with the money transfer feature, including unexpected fees and slow processing times. These issues undermine confidence in the app's financial services.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
