Airtable

Airtable

Airtable

Airtable

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of Airtable's key feedback

A weekly roundup of Airtable's key feedback

A weekly roundup of Airtable's key feedback

App Stability Issues

A significant number of users report frequent crashes and bugs, making the app unreliable for consistent use. Approximately 20% of users experience these stability issues, which disrupt their workflow and lead to frustration.

The app crashes constantly, making it unusable for data entry.

App Stability Issues

A significant number of users report frequent crashes and bugs, making the app unreliable for consistent use. Approximately 20% of users experience these stability issues, which disrupt their workflow and lead to frustration.

The app crashes constantly, making it unusable for data entry.

App Stability Issues

A significant number of users report frequent crashes and bugs, making the app unreliable for consistent use. Approximately 20% of users experience these stability issues, which disrupt their workflow and lead to frustration.

The app crashes constantly, making it unusable for data entry.

Poor Mobile Usability

Users find the mobile app's interface challenging, with small touch targets and a lack of mobile-friendly features. Around 15% of users express dissatisfaction with the mobile experience, which hampers productivity on the go.

The mobile app is not user-friendly, with small touch targets and a confusing interface.

Poor Mobile Usability

Users find the mobile app's interface challenging, with small touch targets and a lack of mobile-friendly features. Around 15% of users express dissatisfaction with the mobile experience, which hampers productivity on the go.

The mobile app is not user-friendly, with small touch targets and a confusing interface.

Poor Mobile Usability

Users find the mobile app's interface challenging, with small touch targets and a lack of mobile-friendly features. Around 15% of users express dissatisfaction with the mobile experience, which hampers productivity on the go.

The mobile app is not user-friendly, with small touch targets and a confusing interface.

Offline Access Limitations

The inability to access data offline is a major pain point for users who need to work in areas without internet connectivity. Approximately 10% of users are affected by this limitation, which restricts the app's utility in certain environments.

Without offline access, the app is useless in areas without a signal.

Offline Access Limitations

The inability to access data offline is a major pain point for users who need to work in areas without internet connectivity. Approximately 10% of users are affected by this limitation, which restricts the app's utility in certain environments.

Without offline access, the app is useless in areas without a signal.

Offline Access Limitations

The inability to access data offline is a major pain point for users who need to work in areas without internet connectivity. Approximately 10% of users are affected by this limitation, which restricts the app's utility in certain environments.

Without offline access, the app is useless in areas without a signal.

Notification and Collaboration Flaws

Users are frustrated with the app's inadequate notification system and limited collaboration features, which hinder team communication. About 12% of users are impacted by these issues, leading to inefficiencies in collaborative work.

The app's notification system is lacking, making collaboration difficult.

Notification and Collaboration Flaws

Users are frustrated with the app's inadequate notification system and limited collaboration features, which hinder team communication. About 12% of users are impacted by these issues, leading to inefficiencies in collaborative work.

The app's notification system is lacking, making collaboration difficult.

Notification and Collaboration Flaws

Users are frustrated with the app's inadequate notification system and limited collaboration features, which hinder team communication. About 12% of users are impacted by these issues, leading to inefficiencies in collaborative work.

The app's notification system is lacking, making collaboration difficult.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Notion receives high praise for its flexibility, design, and comprehensive features, making it a favorite for productivity and organization. However, some users express frustration with recent updates, particularly the push for AI features and issues with mobile functionality.

Users' choice

Notion receives high praise for its flexibility, design, and comprehensive features, making it a favorite for productivity and organization. However, some users express frustration with recent updates, particularly the push for AI features and issues with mobile functionality.

Users' choice

Notion receives high praise for its flexibility, design, and comprehensive features, making it a favorite for productivity and organization. However, some users express frustration with recent updates, particularly the push for AI features and issues with mobile functionality.

Runner up

Airtable is appreciated for its versatility and ease of use, especially for database management and organization. However, users criticize the mobile app for being buggy, lacking features like dark mode, and having a poor user interface, which detracts from its overall functionality.

Runner up

Airtable is appreciated for its versatility and ease of use, especially for database management and organization. However, users criticize the mobile app for being buggy, lacking features like dark mode, and having a poor user interface, which detracts from its overall functionality.

Runner up

Airtable is appreciated for its versatility and ease of use, especially for database management and organization. However, users criticize the mobile app for being buggy, lacking features like dark mode, and having a poor user interface, which detracts from its overall functionality.

Straggler

Trello is valued for its simplicity and effectiveness in project management, with users enjoying its intuitive interface and organizational capabilities. Despite this, some users report issues with syncing and data loss, which can undermine trust in the platform.

Straggler

Trello is valued for its simplicity and effectiveness in project management, with users enjoying its intuitive interface and organizational capabilities. Despite this, some users report issues with syncing and data loss, which can undermine trust in the platform.

Straggler

Trello is valued for its simplicity and effectiveness in project management, with users enjoying its intuitive interface and organizational capabilities. Despite this, some users report issues with syncing and data loss, which can undermine trust in the platform.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Frequent Crashes

The app frequently crashes, disrupting user workflow and causing data loss, especially during data entry. This instability undermines the app's core value of mobility and ease of use.

Offline Access

Lack of offline access severely limits usability for users in areas with poor connectivity, such as contractors working in basements. This limitation renders the app impractical for users who need access to their data without a signal.

Login Issues

Users experience persistent login issues, particularly on iOS devices, which hinders access to the app's functionalities. This problem is exacerbated by the app's poor performance on browsers other than Chrome.

Interface Navigation

The app's interface navigation is cumbersome, with users being redirected to the main menu instead of the previous screen, disrupting their workflow. This issue is particularly problematic when working with linked records.

Dark Mode Absence

The absence of a dark mode in the mobile app, despite its availability on the website, frustrates users who prefer or require this feature for better visibility and comfort.

Notification Shortcomings

The app's notification system is inadequate, failing to notify users of assignments or comments effectively, which hampers team collaboration. This shortcoming leads to user dissatisfaction and consideration of alternative platforms.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers