signNow: e-Signature app
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.'s key feedback
A weekly roundup of Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.'s key feedback
A weekly roundup of Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.'s key feedback
Subscription Issues
Many users are frustrated with unexpected charges and difficulties in canceling subscriptions, affecting approximately 30% of users. This issue often arises from unclear trial terms and automatic renewals.
I canceled my subscription before the free trial ended but was still charged almost $100.
Subscription Issues
Many users are frustrated with unexpected charges and difficulties in canceling subscriptions, affecting approximately 30% of users. This issue often arises from unclear trial terms and automatic renewals.
I canceled my subscription before the free trial ended but was still charged almost $100.
Subscription Issues
Many users are frustrated with unexpected charges and difficulties in canceling subscriptions, affecting approximately 30% of users. This issue often arises from unclear trial terms and automatic renewals.
I canceled my subscription before the free trial ended but was still charged almost $100.
High Costs
Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.
You have to pay over $100 annually to add a signature to a PDF and export it.
High Costs
Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.
You have to pay over $100 annually to add a signature to a PDF and export it.
High Costs
Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.
You have to pay over $100 annually to add a signature to a PDF and export it.
Functionality Limitations
A significant number of users, about 20%, report that the app's functionality is limited without a paid subscription, which is not made clear upfront. This leads to frustration when users cannot download or share documents after signing.
The app lets you sign but you can't download or share the document without paying.
Functionality Limitations
A significant number of users, about 20%, report that the app's functionality is limited without a paid subscription, which is not made clear upfront. This leads to frustration when users cannot download or share documents after signing.
The app lets you sign but you can't download or share the document without paying.
Functionality Limitations
A significant number of users, about 20%, report that the app's functionality is limited without a paid subscription, which is not made clear upfront. This leads to frustration when users cannot download or share documents after signing.
The app lets you sign but you can't download or share the document without paying.
Account Creation Requirement
Approximately 15% of users are annoyed by the mandatory account creation to use the app, which is seen as unnecessary for basic functions like signing a document.
You can't use this app without creating an account, which is frustrating for a simple task.
Account Creation Requirement
Approximately 15% of users are annoyed by the mandatory account creation to use the app, which is seen as unnecessary for basic functions like signing a document.
You can't use this app without creating an account, which is frustrating for a simple task.
Account Creation Requirement
Approximately 15% of users are annoyed by the mandatory account creation to use the app, which is seen as unnecessary for basic functions like signing a document.
You can't use this app without creating an account, which is frustrating for a simple task.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
PandaDoc receives high praise for its ease of use and professional features, making it a favorite for businesses needing contract management. However, some users report issues with the mobile app's functionality and customer service.
Users' choice
PandaDoc receives high praise for its ease of use and professional features, making it a favorite for businesses needing contract management. However, some users report issues with the mobile app's functionality and customer service.
Users' choice
PandaDoc receives high praise for its ease of use and professional features, making it a favorite for businesses needing contract management. However, some users report issues with the mobile app's functionality and customer service.
Runner up
signNow is appreciated for its simplicity and effectiveness in managing e-signatures, but users have reported issues with app stability and subscription management, leading to mixed feedback.
Runner up
signNow is appreciated for its simplicity and effectiveness in managing e-signatures, but users have reported issues with app stability and subscription management, leading to mixed feedback.
Runner up
signNow is appreciated for its simplicity and effectiveness in managing e-signatures, but users have reported issues with app stability and subscription management, leading to mixed feedback.
Straggler
Dropbox Sign is valued for its reliable cloud storage and file management capabilities, but users express frustration over subscription costs and limitations on file sharing without a paid plan.
Straggler
Dropbox Sign is valued for its reliable cloud storage and file management capabilities, but users express frustration over subscription costs and limitations on file sharing without a paid plan.
Straggler
Dropbox Sign is valued for its reliable cloud storage and file management capabilities, but users express frustration over subscription costs and limitations on file sharing without a paid plan.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Issues
Users are experiencing unauthorized charges and difficulties in canceling subscriptions, leading to frustration and financial loss. The app's subscription model lacks transparency, causing users to feel deceived.
Functionality Limitations
The app allows users to sign documents but restricts downloading or sharing without a paid subscription, rendering it ineffective for free users. This paywall is not clearly communicated upfront, leading to wasted time and dissatisfaction.
Account Requirement
The app mandates account creation before use, which is seen as unnecessary and intrusive by users who prefer not to share personal information. This requirement is a barrier to entry for potential users.
Customer Support Challenges
Users report poor customer support experiences, with unresolved issues and lack of response to refund requests. This lack of support exacerbates user frustration and diminishes trust in the service.
Performance Issues
The app is criticized for being slow and unreliable, with users experiencing crashes and errors during document processing. These technical issues hinder the app's usability and reliability.
Misleading Free Trial
The free trial is perceived as misleading because users are charged immediately or find it difficult to cancel before being billed. This practice leads to negative perceptions of the app's business ethics.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal