signNow: e-Signature app
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
High Costs
Users frequently complain about the app's high subscription fees, which are seen as unjustified for occasional use, impacting around 25% of users. Many feel the app should offer more affordable options for infrequent users.
You have to pay over $100 annually to add a signature to a PDF and export it.
Functionality Limitations
A significant number of users, about 20%, report that the app's functionality is limited without a paid subscription, which is not made clear upfront. This leads to frustration when users cannot download or share documents after signing.
The app lets you sign but you can't download or share the document without paying.
Account Creation Requirement
Approximately 15% of users are annoyed by the mandatory account creation to use the app, which is seen as unnecessary for basic functions like signing a document.
You can't use this app without creating an account, which is frustrating for a simple task.
Users' choice
PandaDoc receives high praise for its ease of use and professional features, making it a favorite for businesses needing contract management. However, some users report issues with the mobile app's functionality and customer service.
Runner up
signNow is appreciated for its simplicity and effectiveness in managing e-signatures, but users have reported issues with app stability and subscription management, leading to mixed feedback.
Straggler
Dropbox Sign is valued for its reliable cloud storage and file management capabilities, but users express frustration over subscription costs and limitations on file sharing without a paid plan.
Subscription Issues
Users are experiencing unauthorized charges and difficulties in canceling subscriptions, leading to frustration and financial loss. The app's subscription model lacks transparency, causing users to feel deceived.
Functionality Limitations
The app allows users to sign documents but restricts downloading or sharing without a paid subscription, rendering it ineffective for free users. This paywall is not clearly communicated upfront, leading to wasted time and dissatisfaction.
Account Requirement
The app mandates account creation before use, which is seen as unnecessary and intrusive by users who prefer not to share personal information. This requirement is a barrier to entry for potential users.
Customer Support Challenges
Users report poor customer support experiences, with unresolved issues and lack of response to refund requests. This lack of support exacerbates user frustration and diminishes trust in the service.
Performance Issues
The app is criticized for being slow and unreliable, with users experiencing crashes and errors during document processing. These technical issues hinder the app's usability and reliability.
Misleading Free Trial
The free trial is perceived as misleading because users are charged immediately or find it difficult to cancel before being billed. This practice leads to negative perceptions of the app's business ethics.
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