ChatOn AI - Chat Bot Assistant
ChatOn AI - Chat Bot Assistant
ChatOn AI - Chat Bot Assistant
ChatOn AI - Chat Bot Assistant
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback
A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback
A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback
Inaccurate Responses
Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.
The AI repeatedly misspelled 'spirits' despite being corrected.
Inaccurate Responses
Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.
The AI repeatedly misspelled 'spirits' despite being corrected.
Inaccurate Responses
Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.
The AI repeatedly misspelled 'spirits' despite being corrected.
Subscription Issues
A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.
Users are charged without clear consent and face challenges in getting refunds.
Subscription Issues
A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.
Users are charged without clear consent and face challenges in getting refunds.
Subscription Issues
A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.
Users are charged without clear consent and face challenges in getting refunds.
Complexity in Interaction
Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.
The AI asks too many questions instead of giving a simple answer, making it frustrating to use.
Complexity in Interaction
Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.
The AI asks too many questions instead of giving a simple answer, making it frustrating to use.
Complexity in Interaction
Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.
The AI asks too many questions instead of giving a simple answer, making it frustrating to use.
Image Creation Errors
A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.
The app fails to create images, showing a 'something went wrong' message.
Image Creation Errors
A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.
The app fails to create images, showing a 'something went wrong' message.
Image Creation Errors
A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.
The app fails to create images, showing a 'something went wrong' message.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client

Users' choice
Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Users' choice
Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Users' choice
Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Runner up
ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Runner up
ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Runner up
ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Straggler
Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.

Straggler
Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.

Straggler
Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Editing Errors
The AI struggles with basic text editing tasks, such as correcting simple spelling errors, leading to user frustration and perceived value loss.
Photo Cropping Issue
Recent updates have removed or altered the photo cropping feature, causing user dissatisfaction and confusion over the app's evolving interface.
Refund Policy Concerns
Users experience issues with being charged without clear refund options, leading to dissatisfaction and distrust in the app's billing practices.
Over-Questioning AI
The AI tends to overanalyze simple queries, asking multiple follow-up questions instead of providing straightforward answers, which frustrates users seeking quick information.
Image Creation Failures
The app fails to create images as requested, displaying error messages instead, which diminishes user confidence in the app's capabilities.
Language Inconsistencies
The AI sometimes delivers content in unintended languages, even after correction requests, leading to confusion and unmet user expectations.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.





Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal


