ChatOn AI - Chat Bot Assistant

ChatOn AI - Chat Bot Assistant

ChatOn AI - Chat Bot Assistant

ChatOn AI - Chat Bot Assistant

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback

A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback

A weekly roundup of A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.'s key feedback

Inaccurate Responses

Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.

The AI repeatedly misspelled 'spirits' despite being corrected.

Inaccurate Responses

Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.

The AI repeatedly misspelled 'spirits' despite being corrected.

Inaccurate Responses

Some users report that ChatOn AI struggles with providing accurate or relevant responses, particularly in editing tasks or when asked to correct simple errors. Approximately 10% of users seem to experience this issue.

The AI repeatedly misspelled 'spirits' despite being corrected.

Subscription Issues

A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.

Users are charged without clear consent and face challenges in getting refunds.

Subscription Issues

A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.

Users are charged without clear consent and face challenges in getting refunds.

Subscription Issues

A few users have expressed dissatisfaction with the subscription model, particularly regarding unexpected charges and difficulties in obtaining refunds. This issue affects about 5% of users.

Users are charged without clear consent and face challenges in getting refunds.

Complexity in Interaction

Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.

The AI asks too many questions instead of giving a simple answer, making it frustrating to use.

Complexity in Interaction

Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.

The AI asks too many questions instead of giving a simple answer, making it frustrating to use.

Complexity in Interaction

Some users find the AI's interaction overly complex, as it often asks multiple follow-up questions instead of providing straightforward answers. This affects around 8% of users.

The AI asks too many questions instead of giving a simple answer, making it frustrating to use.

Image Creation Errors

A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.

The app fails to create images, showing a 'something went wrong' message.

Image Creation Errors

A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.

The app fails to create images, showing a 'something went wrong' message.

Image Creation Errors

A small number of users report issues with the image creation feature, where the app fails to generate images and returns error messages. This problem affects about 3% of users.

The app fails to create images, showing a 'something went wrong' message.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Users' choice

Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Users' choice

Sonar receives high praise for its seamless integration of health data from multiple devices, user-friendly interface, and excellent customer support. Users appreciate its ability to consolidate health metrics and provide insightful analysis, making it a standout choice for health tracking.

Runner up

ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Runner up

ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Runner up

ChatOn AI is lauded for its versatility and effectiveness in assisting with various tasks, from writing to image creation. Users appreciate its ability to adapt to their needs and provide accurate information, though some express frustration with occasional over-analysis and technical issues.

Straggler

Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.

Straggler

Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.

Straggler

Gemini 2.5 Pro is praised for its speed, accuracy, and versatility, with users finding it helpful for mental health and creative tasks. However, some users report issues with image creation and fluid conversation, leading to mixed experiences.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Editing Errors

The AI struggles with basic text editing tasks, such as correcting simple spelling errors, leading to user frustration and perceived value loss.

Photo Cropping Issue

Recent updates have removed or altered the photo cropping feature, causing user dissatisfaction and confusion over the app's evolving interface.

Refund Policy Concerns

Users experience issues with being charged without clear refund options, leading to dissatisfaction and distrust in the app's billing practices.

Over-Questioning AI

The AI tends to overanalyze simple queries, asking multiple follow-up questions instead of providing straightforward answers, which frustrates users seeking quick information.

Image Creation Failures

The app fails to create images as requested, displaying error messages instead, which diminishes user confidence in the app's capabilities.

Language Inconsistencies

The AI sometimes delivers content in unintended languages, even after correction requests, leading to confusion and unmet user expectations.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers