1Password: Password Manager
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.'s key feedback
A weekly roundup of The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.'s key feedback
A weekly roundup of The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.'s key feedback
Migration Issues
Users face significant challenges when migrating from 1Password 7 to 1Password 8, with some experiencing failed migrations and inadequate support, affecting approximately 15% of users. This issue is particularly frustrating for those with large vaults, as manual comparison is time-consuming and error-prone.
Migrating to 1Password 8 was a nightmare, with failed migrations and poor support leaving me to manually verify my data.
Migration Issues
Users face significant challenges when migrating from 1Password 7 to 1Password 8, with some experiencing failed migrations and inadequate support, affecting approximately 15% of users. This issue is particularly frustrating for those with large vaults, as manual comparison is time-consuming and error-prone.
Migrating to 1Password 8 was a nightmare, with failed migrations and poor support leaving me to manually verify my data.
Migration Issues
Users face significant challenges when migrating from 1Password 7 to 1Password 8, with some experiencing failed migrations and inadequate support, affecting approximately 15% of users. This issue is particularly frustrating for those with large vaults, as manual comparison is time-consuming and error-prone.
Migrating to 1Password 8 was a nightmare, with failed migrations and poor support leaving me to manually verify my data.
Subscription Model Frustration
The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.
Switching to a subscription model feels like a slap in the face to loyal users who bought the app.
Subscription Model Frustration
The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.
Switching to a subscription model feels like a slap in the face to loyal users who bought the app.
Subscription Model Frustration
The transition to a subscription model has upset long-time users who previously purchased the app outright, with around 10% expressing dissatisfaction. This change is seen as a financial burden and a departure from the app's original value proposition.
Switching to a subscription model feels like a slap in the face to loyal users who bought the app.
Autofill and Integration Problems
Autofill functionality is unreliable, particularly in browsers like Chrome and Safari, affecting about 12% of users. This inconsistency undermines one of the app's key features, leading to frustration and consideration of alternative password managers.
Autofill doesn't work reliably in Chrome or Safari, which was a major reason I chose 1Password.
Autofill and Integration Problems
Autofill functionality is unreliable, particularly in browsers like Chrome and Safari, affecting about 12% of users. This inconsistency undermines one of the app's key features, leading to frustration and consideration of alternative password managers.
Autofill doesn't work reliably in Chrome or Safari, which was a major reason I chose 1Password.
Autofill and Integration Problems
Autofill functionality is unreliable, particularly in browsers like Chrome and Safari, affecting about 12% of users. This inconsistency undermines one of the app's key features, leading to frustration and consideration of alternative password managers.
Autofill doesn't work reliably in Chrome or Safari, which was a major reason I chose 1Password.
Customer Support Deficiencies
Many users report inadequate customer support, with slow response times and lack of effective solutions, impacting approximately 8% of users. This lack of support is particularly problematic during critical issues like migration failures.
Customer support was unhelpful and slow, leaving me to solve migration issues on my own.
Customer Support Deficiencies
Many users report inadequate customer support, with slow response times and lack of effective solutions, impacting approximately 8% of users. This lack of support is particularly problematic during critical issues like migration failures.
Customer support was unhelpful and slow, leaving me to solve migration issues on my own.
Customer Support Deficiencies
Many users report inadequate customer support, with slow response times and lack of effective solutions, impacting approximately 8% of users. This lack of support is particularly problematic during critical issues like migration failures.
Customer support was unhelpful and slow, leaving me to solve migration issues on my own.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Dashlane receives overwhelmingly positive feedback for its ease of use, reliability, and excellent customer support. Users appreciate its seamless syncing across devices and the convenience it offers in managing passwords, making it a favorite among many.
Users' choice
Dashlane receives overwhelmingly positive feedback for its ease of use, reliability, and excellent customer support. Users appreciate its seamless syncing across devices and the convenience it offers in managing passwords, making it a favorite among many.
Users' choice
Dashlane receives overwhelmingly positive feedback for its ease of use, reliability, and excellent customer support. Users appreciate its seamless syncing across devices and the convenience it offers in managing passwords, making it a favorite among many.
Runner up
Bitwarden is praised for its robust security features, open-source nature, and seamless integration across multiple platforms. Users value its affordability and the ability to self-host, although some experience issues with autofill and syncing.
Runner up
Bitwarden is praised for its robust security features, open-source nature, and seamless integration across multiple platforms. Users value its affordability and the ability to self-host, although some experience issues with autofill and syncing.
Runner up
Bitwarden is praised for its robust security features, open-source nature, and seamless integration across multiple platforms. Users value its affordability and the ability to self-host, although some experience issues with autofill and syncing.
Straggler
1Password receives mixed feedback; while many users commend its security features and long-standing reliability, others criticize the recent updates for complicating the user experience and causing technical issues. The transition to a subscription model has also been a point of contention for some long-time users.
Straggler
1Password receives mixed feedback; while many users commend its security features and long-standing reliability, others criticize the recent updates for complicating the user experience and causing technical issues. The transition to a subscription model has also been a point of contention for some long-time users.
Straggler
1Password receives mixed feedback; while many users commend its security features and long-standing reliability, others criticize the recent updates for complicating the user experience and causing technical issues. The transition to a subscription model has also been a point of contention for some long-time users.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Migration Issues
Users face significant challenges when migrating from 1Password 7 to 8, with failed migrations and inadequate support leading to frustration and potential data loss. The manual comparison process for migration is cumbersome and time-consuming, causing dissatisfaction among long-term users.
Subscription Model Frustration
The transition to a subscription model has alienated long-time users who previously purchased the app outright, leading to dissatisfaction and a sense of betrayal. Users express frustration over being forced into a recurring payment model without the option for a local vault or free account.
Autofill Inconsistencies
Autofill functionality is unreliable across different browsers and apps, with users experiencing issues in Chrome and Safari that were not present in previous versions. This inconsistency undermines one of the core features of 1Password, leading to user frustration and consideration of alternative solutions.
Passkey Biometric Flaw
The lack of biometric authentication for passkeys when the vault is open poses a security risk, as it contrasts with the secure handling of passwords. This inconsistency in security protocols is a critical flaw for users who prioritize biometric verification for all credentials.
UI/UX Regression
The user interface and experience in 1Password 8 are seen as a downgrade from version 7, with confusing navigation and excessive customization options that complicate usage. Users find the new design less intuitive, especially on mobile devices, leading to dissatisfaction and calls for a return to previous design principles.
Support Deficiencies
Users report inadequate customer support, with slow response times and a lack of effective solutions for technical issues. This lack of support exacerbates user frustration, particularly during critical processes like migration and troubleshooting.
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Create experiences people remember for the right reasons
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