360Learning
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes
Around 8% of users experience frequent app crashes, which disrupts their learning sessions and causes frustration.
This app has been so frustrating. I just had it crash 3x during a lesson that was a little over an hour.
Login Issues
Approximately 5% of users face login problems, such as incorrect password errors and not receiving password reset emails, preventing them from accessing their courses.
I made a new account, every time I try to log in it keep telling me wrong password, and I’m not getting the reset email either.
Admin Visibility Limitations
About 3% of users, particularly admins, find the app's visibility features insufficient, making it inconvenient to manage tasks like checking stats or making changes.
The visibility for admins on the app is very minimal and makes it inconvenient for admins to make changes, check stats, etc.
Users' choice
360Learning receives a mix of feedback, with many users praising its ease of use, flexibility, and gamification features that enhance learning on the go. However, some users report technical issues such as app crashes and difficulties with course progression, which can be frustrating.
Runner up
Coursera is appreciated for its wide range of courses and partnerships with top universities, but users frequently complain about technical glitches, poor customer service, and issues with subscription management. Many users feel the app is not user-friendly, especially on mobile devices.
Straggler
Udemy is criticized for its app's technical issues, such as login problems and missing courses, which frustrate users. Despite these issues, some users find the platform's course offerings valuable, though the mobile experience is often seen as subpar.
Course Restart Loop
Users are experiencing a frustrating issue where courses restart unexpectedly, causing significant time loss and hindering progress.
Admin Visibility Issues
The app provides minimal visibility for admins, making it inconvenient to perform essential tasks like making changes or checking statistics.
Login and Password Errors
Users face persistent login issues, with the app incorrectly indicating wrong passwords and failing to send password reset emails.
App Crashes
Frequent app crashes disrupt learning sessions, causing frustration and interrupting the user experience.
Update Loop Error
After updating, the app repeatedly prompts users to update again, even after reinstallation, preventing access.
Certificate Download Issue
The latest update has made it impossible for iPhone users to download certificates, impacting their ability to complete courses.
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