OLX
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
OLX averages 2.88 stars across 20,070 reviews. Reviews split sharply: 43% rate 1 star, 39% rate 5 stars. Users praise ease of selling but criticize fraud, intrusive ads, and poor support.
Customer Rating Score: 23.1/40
1,755 reviews mention support or customer service. 76% express negative sentiment citing no response, unresolved issues, and missing human assistance. Only 20% report positive support experiences with quick resolutions.
Customer Support Sentiment Score: 8.9/40
43% actively discourage OLX use citing scams and poor service. Only 25% advocate for the platform based on successful transactions. Low advocacy reflects deep trust erosion despite functional core selling features.
Recommendation Intent Score: 5.9/20
Quick Transactions
Strengths
Users consistently praise quick sales velocity and ease of posting listings. The platform effectively connects buyers and sellers, with many reporting same-day or next-day successful transactions. Interface simplicity receives frequent positive mentions, especially for first-time sellers.
Platform Improvements
Opportunities
Reduce intrusive in-app advertising that disrupts browsing. Strengthen fraud detection and verification to prevent scam listings. Improve search filters, especially location-based options that users report as broken or removed.
Fraudulent Support
Critical Issues
Platform enables widespread fraud with minimal protection or recourse for victims. Support channels are largely unresponsive or non-existent according to hundreds of reviews. Users report account lockouts with no path to resolution or human contact.
Promoter
OLX sempre a melhor plataforma pra vender de tudo. Muito fácil de usar, simples e rápido. Já fiz tanto bom negócio nessa plataforma, muito boa mesmo.
Neutral
O APP em si é funcional e muito bom só há um problema, a quantidade de pessoas que dão golpe ou estão tentando dar. Meu feedback seria uma fiscalização na hora do anunciamento de algum item, assim fica seguro tanto ao vendedor tanto ao comprador.
Detractor
Não recomendo pra ninguém, golpistas agindo e a OLX fazendo vista grossa. Se você precisar do suporte pra comunicar qualquer mal entendido você passa nervoso porque não tem suporte humano. OLX NUNCA MAIS.
Stage 1
Implement mandatory ID verification with selfie check for all new sellers to reduce fraud complaints that appear in 7.6% of reviews.
Remove or reduce intrusive mid-browse ads that 21% of reviews cite as disrupting the shopping experience.
Trial Clarity's AI Agents to handle the most common queries about account access, listing status, and payment timing that currently go unanswered.
Stage 2
Establish monthly fraud prevention KPI reporting visible to users to rebuild platform trust.
Implement ad frequency caps based on user feedback about excessive commercial interruptions.
Deploy Clarity's AI Agents across Portuguese and English channels to provide 24/7 first-line support for payment, account, and technical issues.
Stage 3
Establish monthly fraud prevention KPI reporting visible to users to rebuild platform trust.
Implement ad frequency caps based on user feedback about excessive commercial interruptions.
Scale Clarity's AI Agents with VoC analytics to surface emerging scam patterns, support gaps, and product issues from review sentiment trends.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
