AutoTrader
AutoTrader
AutoTrader
87.7/100
87.7/100
Overall CX Score
Overall CX Score
AutoTrader
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
37/40
37/40
Customer Rating Score
Customer Rating Score
34.5/40
34.5/40
Support Sentiment Score
Support Sentiment Score
16.2/20
16.2/20
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of AutoTrader's CX Intelligence Score
of AutoTrader's CX Intelligence Score
of AutoTrader's CX Intelligence Score
AutoTrader achieves a strong 4.63 average rating across 601 reviews. 79% of customers rate the app 5 stars, showing high satisfaction. The remaining 21% distribute across lower ratings, with common complaints about UI issues and missing features. Rating patterns indicate a product that excels at its core function but has room for polish.
Customer Rating Score: 37/40
AutoTrader achieves a strong 4.63 average rating across 601 reviews. 79% of customers rate the app 5 stars, showing high satisfaction. The remaining 21% distribute across lower ratings, with common complaints about UI issues and missing features. Rating patterns indicate a product that excels at its core function but has room for polish.
Customer Rating Score: 37/40
AutoTrader achieves a strong 4.63 average rating across 601 reviews. 79% of customers rate the app 5 stars, showing high satisfaction. The remaining 21% distribute across lower ratings, with common complaints about UI issues and missing features. Rating patterns indicate a product that excels at its core function but has room for polish.
Customer Rating Score: 37/40
Only 33 reviews (5.5%) explicitly mention support or service interactions. Of these, 25 are positive, praising helpfulness and service quality. Just 1 review expresses negative support sentiment, citing UX/QA concerns. The limited volume suggests most customers resolve issues independently or don't require assistance.
Customer Support Sentiment Score: 34.5/40
Only 33 reviews (5.5%) explicitly mention support or service interactions. Of these, 25 are positive, praising helpfulness and service quality. Just 1 review expresses negative support sentiment, citing UX/QA concerns. The limited volume suggests most customers resolve issues independently or don't require assistance.
Customer Support Sentiment Score: 34.5/40
Only 33 reviews (5.5%) explicitly mention support or service interactions. Of these, 25 are positive, praising helpfulness and service quality. Just 1 review expresses negative support sentiment, citing UX/QA concerns. The limited volume suggests most customers resolve issues independently or don't require assistance.
Customer Support Sentiment Score: 34.5/40
81% of reviewers are promoters who actively recommend AutoTrader for car shopping. 14.5% are passive with mixed feedback about features. Only 4.5% are detractors who strongly discourage use. Enthusiastic phrases like 'best app ever' and 'excellent service' appear frequently in 5-star reviews.
Recommendation Intent Score: 16.2/20
81% of reviewers are promoters who actively recommend AutoTrader for car shopping. 14.5% are passive with mixed feedback about features. Only 4.5% are detractors who strongly discourage use. Enthusiastic phrases like 'best app ever' and 'excellent service' appear frequently in 5-star reviews.
Recommendation Intent Score: 16.2/20
81% of reviewers are promoters who actively recommend AutoTrader for car shopping. 14.5% are passive with mixed feedback about features. Only 4.5% are detractors who strongly discourage use. Enthusiastic phrases like 'best app ever' and 'excellent service' appear frequently in 5-star reviews.
Recommendation Intent Score: 16.2/20
Key Findings
Key Findings
Key Findings
Detailed Reliability
Strengths
Customers consistently praise AutoTrader's ease of navigation and comprehensive vehicle information. The platform is valued as transparent, detailed, and reliable for both buyers and sellers. Users highlight the extensive selection and affordability filters. The built-in calculator feature for budgeting receives specific appreciation from multiple reviewers.
Detailed Reliability
Strengths
Customers consistently praise AutoTrader's ease of navigation and comprehensive vehicle information. The platform is valued as transparent, detailed, and reliable for both buyers and sellers. Users highlight the extensive selection and affordability filters. The built-in calculator feature for budgeting receives specific appreciation from multiple reviewers.
Detailed Reliability
Strengths
Customers consistently praise AutoTrader's ease of navigation and comprehensive vehicle information. The platform is valued as transparent, detailed, and reliable for both buyers and sellers. Users highlight the extensive selection and affordability filters. The built-in calculator feature for budgeting receives specific appreciation from multiple reviewers.
Platform Fixes
Opportunities
Recent app updates have frustrated users by removing key features like the finance calculator and monthly payment estimates. UI changes waste screen space, with the logo consuming half the display on some devices. The search functionality has regressed, forcing users to browse by brand instead of typing vehicle names. Several reviews request automatic removal of unavailable vehicles from wishlists.
Platform Fixes
Opportunities
Recent app updates have frustrated users by removing key features like the finance calculator and monthly payment estimates. UI changes waste screen space, with the logo consuming half the display on some devices. The search functionality has regressed, forcing users to browse by brand instead of typing vehicle names. Several reviews request automatic removal of unavailable vehicles from wishlists.
Platform Fixes
Opportunities
Recent app updates have frustrated users by removing key features like the finance calculator and monthly payment estimates. UI changes waste screen space, with the logo consuming half the display on some devices. The search functionality has regressed, forcing users to browse by brand instead of typing vehicle names. Several reviews request automatic removal of unavailable vehicles from wishlists.
App Failures
Critical Issues
The app freezes when loading images and crashes for some users over extended periods. Valuation tools fail consistently, showing 'no data available' errors. Display compatibility problems on Samsung devices render half the screen unusable. One reviewer warns of fake dealerships, raising trust concerns that could damage AutoTrader's reputation if widespread.
App Failures
Critical Issues
The app freezes when loading images and crashes for some users over extended periods. Valuation tools fail consistently, showing 'no data available' errors. Display compatibility problems on Samsung devices render half the screen unusable. One reviewer warns of fake dealerships, raising trust concerns that could damage AutoTrader's reputation if widespread.
App Failures
Critical Issues
The app freezes when loading images and crashes for some users over extended periods. Valuation tools fail consistently, showing 'no data available' errors. Display compatibility problems on Samsung devices render half the screen unusable. One reviewer warns of fake dealerships, raising trust concerns that could damage AutoTrader's reputation if widespread.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
Best app if you are looking for a vehicle. It's affordable, the search is full of detailed choices, and any car you want you will find it here. It has a way to arrange your own calculator to budget, which makes planning so much easier.
Neutral
Great app as usual. I just wish they'd imported the AutoTrader AI to the app—it's very helpful with insights. The app works well for selling cars as a salesman, but there's room for AI-powered improvements.
Detractor
Every car I request a valuation on comes up with 'You must be one in a million. We don't have any data on your vehicle.' The app is useless and freezes when I try to load images. Errors constantly.
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Restore the finance calculator and monthly payment estimates that were removed in recent updates. 8+ reviews specifically request this critical budgeting feature.
Fix display compatibility issues on Samsung devices where the logo consumes half the screen. Optimize screen real estate across all devices.
Resolve image loading freezes and valuation tool errors that render the app unusable. Prioritize stability fixes for the 'no data available' valuation bug.
Stage 2
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Add technical vehicle specifications like gear ratios and drivetrain details. Multiple reviews request deeper mechanical information for informed decisions.
Stage 3
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Investigate and address the 'fake dealership' concern raised by reviewers. Implement dealer verification badges or stricter listing standards to protect trust.
Stage 1
Restore the finance calculator and monthly payment estimates that were removed in recent updates. 8+ reviews specifically request this critical budgeting feature.
Fix display compatibility issues on Samsung devices where the logo consumes half the screen. Optimize screen real estate across all devices.
Resolve image loading freezes and valuation tool errors that render the app unusable. Prioritize stability fixes for the 'no data available' valuation bug.
Stage 2
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Add technical vehicle specifications like gear ratios and drivetrain details. Multiple reviews request deeper mechanical information for informed decisions.
Stage 3
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Investigate and address the 'fake dealership' concern raised by reviewers. Implement dealer verification badges or stricter listing standards to protect trust.
Stage 1
Restore the finance calculator and monthly payment estimates that were removed in recent updates. 8+ reviews specifically request this critical budgeting feature.
Fix display compatibility issues on Samsung devices where the logo consumes half the screen. Optimize screen real estate across all devices.
Resolve image loading freezes and valuation tool errors that render the app unusable. Prioritize stability fixes for the 'no data available' valuation bug.
Stage 2
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Add technical vehicle specifications like gear ratios and drivetrain details. Multiple reviews request deeper mechanical information for informed decisions.
Stage 3
Establish a monthly review analysis ritual to identify emerging issues before they become widespread. Track feature removal impact and UI change sentiment systematically.
Create differentiated engagement paths: invite promoters to refer friends with incentives, survey passives about specific improvement priorities, reach out to detractors to resolve their issues directly.
Investigate and address the 'fake dealership' concern raised by reviewers. Implement dealer verification badges or stricter listing standards to protect trust.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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