OnClarity

Back to site

chose OnClarity for customer insights

chose OnClarity for customer insights

See what OnClarity would fix in your customer experience.

See what OnClarity would fix in your customer experience.

30 minutes with a CX AI specialist. We work on your business problems and map a customized solution and action plan, with a price range for your volume.

30 minutes with a CX AI specialist. We work on your business problems and map a customized solution and action plan, with a price range for your volume.

What you leave with

A customized solution plan mapped to your use cases

Your quality baseline: what you check today vs 100%

A 30-day readout plan and a price range

55%

less time on voice of customer analysis

“I can go into product meetings with clear evidence.”

Jen Barwick, Head of Customer Experience, Minoan

Instant confirmation

20 seconds to book

Your phone number is only for WhatsApp or SMS reminders.

Trusted by 100+ organizations, from fast-growing startups to leading enterprises

Higgsfield
Tabby

100+

100+

organizations on OnClarity

50%

50%

faster analysis

65%

65%

more tickets closed

18%

average CSAT increase

18%

average CSAT increase

Three things other CX AI does not do.

Three things other CX AI does not do.

Know first. Fix once. Prove it. We map all three to your business goals on the call.

Sampled by hand today

3 to 8%

Scored by OnClarity

100%

Verified

Unverified

Failed · reason code

01 · Verify

Scores every conversation

Scores every conversation

Human and AI agents on one rubric, yours. Every failure carries a reason code, so the fix has an owner.

Refund policy

says 14 days

Returns FAQ

says 30 days

Conflict found

Fixed: one source of truth

02 · Learn

Fixes the source, not just the answer

Fixes the source, not just the answer

Brain Guard finds missing and contradicting articles and writes the fix. Over a third of failures trace to the knowledge base, not the agent.

In-region cloud

Sovereign private cloud

On-premise, GPUs in your datacenter

Multiple languages, in the same conversation

03 · Deploy

Runs inside your border

Runs inside your border

Same product in every mode. Bring your own models or run open weights on your hardware.

Most CX AI answers.
OnClarity fixes and proves.

Most CX AI answers.
OnClarity fixes and proves.

Typical CX AI

OnClarity

Quality coverage

Quality coverage

Typical CX AI:

3 to 8% of conversations sampled by hand

3 to 8% of conversations sampled by hand

OnClarity:

100% scored, human and AI, on your rubric

100% scored, human and AI, on your rubric

When an answer is wrong

When an answer is wrong

Typical CX AI:

You hear about it from the customer

You hear about it from the customer

OnClarity:

Flagged with a reason code, same day

Flagged with a reason code, same day

Knowledge gaps

Knowledge gaps

Typical CX AI:

The same question fails again next quarter

The same question fails again next quarter

OnClarity:

Gap found, article written, conflict resolved

Gap found, article written, conflict resolved

Where it runs

Where it runs

Typical CX AI:

The vendor’s cloud

The vendor’s cloud

OnClarity:

In-region, sovereign cloud or on-premise

In-region, sovereign cloud or on-premise

Proof

Proof

Typical CX AI:

A vendor dashboard

A vendor dashboard

OnClarity:

A 30-day readout on your own data

A 30-day readout on your own data

55%

55%

less time spent on voice of customer analysis

“OnClarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence.”

“OnClarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence.”

JB

Jen Barwick

Head of Customer Experience, Minoan

700M

Weekly active customers

Insights surfaced from customer conversations, securely

Voice of Customer

126M

Global subscribers

One AI layer across a national contact centre operation

70M

Weekly active customers

Turning rider and captain feedback into smarter everyday experiences

Voice of Customer

20M

Monthly customers

“OnClarity treats all of our unstructured customer feedback like true data.” Alexandra Motto, Director of Product and Design Operations

Voice of Customer

What happens when you book

What happens when you book

01

Instant

Pick a time

Choose a slot in the calendar above. It is confirmed the moment you book, no email back and forth.

02

20 seconds

Your details

Name, work email, company, and a number for WhatsApp or SMS reminders.

03

Yours to keep

30-minute session

We work on your business problems and build a customized solution and action plan. You leave with a 30-day readout plan and a price range.

Before you book

Before you book

Is this a sales pitch?

No. We work on your business problems and build a customized solution and action plan to reach your business goals. You leave with that plan, whether or not you buy.

Will you show pricing?

Yes. A price range for your volume, on the call.

Why do you ask for my phone number?

For a WhatsApp or SMS reminder before the call. No cold calls.

Do you support all languages?

Yes. Chat and voice in your customers’ language and dialect, including conversations that switch between languages.

Where does our data live?

Your choice: in-region cloud, sovereign private cloud, or fully on-premise.

How fast can we start?

The 30-day readout starts when your data arrives. One file transfer, no integration.

30 minutes, instant confirmationPick a time